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Extended Stay America Select Suites - Mobile - Daphne
- Hotels
- Daphne, AL
About this business
Location details
29838 Frederick Boulevard, Daphne, AL, 36526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are so sorry you were not pleased with your stay.
Staff was rude, noone ever at the front desk, no toilet paper (the hotel was out of toilet paper), no coffee or coffee maker, no iron, no hairdryer, no pool, loud barking dogs all night, will never stay here again
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We work hard to provide affordable, clean, and comfortable rooms and we’re sorry that was not your experience. We wish you the best in your future travels.
Didn't likeit. Won't use again. Poor service. Didn't like the hotel
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We are known for our affordable, clean, and comfortable rooms and we’re sorry that was not your experience. We wish you the best in your future travels.
Stay away!!! Nice from the outside but the room was awful, from stains in the sheets; shower with hair and pet hair on the floor... sad to say the property was in a nice area but to many faults. Fire alarm going off in the middle of the night to rooms smelling like smoke. My wife had to buy cleaning supplies to make the room smell better...
Business response:
Thank you for your recent review. We are so sorry to hear that you were disappointed by the cleanliness of your room. We promise a clean room to every guest and it sounds like we fell short here. Your comments have been shared with our operations team to ensure future stays are pleasant ones.
A lot of undesirable traffic in the hallway till late into the morning. Had to move refrigerator in front of door because lock on door did not work! Do not use Expedia!!! Once I arrived, found that I could have gotten the room for almost half what I paid Expedia.
Business response:
Thank you for taking the time to share your feedback with us. We’re sorry to hear that you had an unpleasant impression of other guests. We are passing your comments to the hotel staff and operations team so they'll see your impressions of the hotel and be able to address these issues.
Unhappy Customer Service was unprofessional and the staff was rude
Business response:
Thank you for your review and detailed comments. We are terribly sorry to hear that our hotel did not live up to your expectations especially from a service point of view during your visit. We pride ourselves in delivering excellent service and super clean rooms so we were unhappy to hear that this was not your experience. We wish you well in your future travels.
At checkin at 9:0 at night , I was informed the only room left was smoking, although Inrequested non smoking. The night manager did state that since she could not accomplish the request, that she would not charge me for the reservations and would refund the money. I left and went to a different hotel. Three days later I learned they had charged for 2 nights but had refunded one night. When I called to inform them that had stated ,I wouldn't be charged, they can't find anything on record or any charges???? So how did they cha... read more
Business response:
Has your billing situation been resolved? Please contact us.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us another try the next time your travels bring you to the area.
Slum status Not once was my room cleaned to the point I just would always clean it myself. In a complete month not once was my room swept or vacuumed by the staff. I was kicked out of the hotel because they didn’t charge the correct amount from cheap tickets.com which was wood springs fault. The room keys constantly were having to be reprogrammed because of errors and the outside security door never worked so everyone kept putting rocks in the frame to keep it open. My air conditioning and heating unit never worked properly ... read more
Business response:
We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. Your comments have been forwarded to the staff to provide them with additional feedback on your impressions of the hotel. We wish you the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Mobile - Daphne
How is Extended Stay America Select Suites - Mobile - Daphne rated?
Extended Stay America Select Suites - Mobile - Daphne has a 2.9 star rating with 1,148 reviews.
When is Extended Stay America Select Suites - Mobile - Daphne open?
Extended Stay America Select Suites - Mobile - Daphne is open now. It will close tomorrow at 12:00 a.m.