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Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t like that it smelled smoky
Business response:
We sincerely apologize for the offensive odors that were present during your time with us, Alan. We never like to hear such feedback, but it helps us improve and work towards positive changes that will maximize the guest experience. Thank you for taking the time to share this experience and we do wish you the best in all your future travels.
Business response:
Thank you for taking the time to rate your stay with us, Markissha. We hate to see the lower rating and are so sorry for any issues that you experienced during your visit. We would love another chance to show you a much better experienced the next time you are in the area.
Ny coming back The whole hallway and my room smell like cigar. Linens are not clean, things are rusty
Business response:
Thank you for taking the time to review and rate your stay, Bao. We are terribly sorry for the issues that you encountered with the cleanliness and unpleasant odors. Our housekeeping works hard to ensure that these things do not happen and we sincerely apologize for any impact that this had on your stay. We are always looking for ways to improve and will use your feedback to help us do just that. Thank you for allowing us to host you and we wish you all the best in your future travels.
BAD EXPERIENCE The reception area check was closed for the day and it took about 15 minutes to get someone to help me check in. After she arrived everything went smoothly. The Bed was THE WORST I HAVE EVER SLEPT ON IN MY ENTIRE LIFE!!! There was no light available by the bed. There was NO ICE SERVICE available.
Business response:
Thank you for taking the time to rate your stay, Steven. We hate to see that this was your experience, and that the issues with check-in, amenities, and discomfort of the bed negatively impacted your stay with us. Our staff is diligently working to improve the level of service that we provide our guests. Thank you for your feedback and we hope that your future travels are wonderful.
When we
Business response:
Thank you for rating your stay with us, Haley. We hate to see the lower rating and are so sorry for any issues that you experienced during your time with us. We do hope that you enjoy your future travels.
Would not recommend Would not recommend if you decide to stay here make sure to add an additional $150 to the amount you’re going to pay for a deposit for a place that is not the cleanest
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
That you have to pay 150 deposit and even if your room clean they still cheat you out of your money they kept my deposit saying i had hair dye on a pillow case
Business response:
Thank you for your review. We are terribly sorry to see that you were not aware of our deposit, along with any issues that you experienced with the overall cleanliness. We will make sure that we review this with our team so that we can improve for all our future guests.
The lobby was hot as hell, no coffee pot in the room, the beds were not good sguinching, when you move, you could here the spring.the tub was not draining properly, stopped up, will never stay at another Woodspring again.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
The refrigerator smelled musty. The humidity in the room was terrible. The front desk closes so you could not check out early in the morning. And the cards gave us trouble with the locks the entire stay
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Jason. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 747 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.