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Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we
Business response:
Thank you for rating your stay with us, Haley. We hate to see the lower rating and are so sorry for any issues that you experienced during your time with us. We do hope that you enjoy your future travels.
Would not recommend Would not recommend if you decide to stay here make sure to add an additional $150 to the amount you’re going to pay for a deposit for a place that is not the cleanest
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
That you have to pay 150 deposit and even if your room clean they still cheat you out of your money they kept my deposit saying i had hair dye on a pillow case
Business response:
Thank you for your review. We are terribly sorry to see that you were not aware of our deposit, along with any issues that you experienced with the overall cleanliness. We will make sure that we review this with our team so that we can improve for all our future guests.
The lobby was hot as hell, no coffee pot in the room, the beds were not good sguinching, when you move, you could here the spring.the tub was not draining properly, stopped up, will never stay at another Woodspring again.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
The refrigerator smelled musty. The humidity in the room was terrible. The front desk closes so you could not check out early in the morning. And the cards gave us trouble with the locks the entire stay
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Jason. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
We saw roaches in our room, tub and on wall. Plus we had to clean ourselves and take out trash
Business response:
Thank you for your review. Please accept our sincerest apologies for the issues that you experienced with possible pest sightings. Our team works hard to ensure that our rooms our sparkling clean and we are terribly sorry that this was your encounter. We look forward to addressing these concerns with our pest control contractor and housekeeping team for immediate action and resolve.
I booked 2 rooms, one with a king bed and a sofa pull out bed and a second room with two beds. There was no king bed, it was a full size bed and no pullout bed, all beds were full size beds. I’ll never stay there again.
Business response:
I'm so sorry to hear about all these things that were disappointing to you during your stay with us. We also apologize for the issues with the room assignment, and for any inconvenience that this may have caused. Our staff takes pride in delivering a stay that is full of great service and hospitality, and we are so disappointed to see that this is not what you received. We will make sure that we address your concerns with our front desk team for further action and review. Thank you for your feedback so we can improve and hop... read more
We booked through Expedia (which we always use without problem) for a wedding, the hotel called us at 2:30, 30 minutes before check-in and told us if we were not there by 3 o’clock on the day of our check-in they were forcefully forfeiting our room from us and giving it to someone else. We would have arrived at 3:15 and they told us to not bother with it because the room would be gone by then.
Business response:
Thank you for sharing your comments. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. I hope your future travels are always smooth and truly wonderful.
Business response:
Thank you for your rating. We are so disappointed to see that you may not have enjoyed your time with us. Thank you for allowing us to host you and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 731 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.