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Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The Smoke Hotel I reserved Non smoking room& hotel only had Smoking rooms left .I had to sleep with window open all night
Business response:
I'm so sorry to hear this and apologize for the inconvenience.
Cheap price you get what you pay for
Business response:
I'm sorry we did not meet your expectations during this stay.
It is not a suite hotel it is just hotel room
Business response:
I'm sorry our accommodations did not please you during this stay.
Room stinked like cigarettes, bed was small and uncomfortable.
Business response:
We are sorry you did not enjoy your stay with us. Thank you for your feedback.
Business response:
Thank you for taking time to rate our hotel. We are sorry you were not pleased with your stay.
Not what you expect. The hotel did not have any of the accommodations that was advertised on the website. They have since taken them down. The mattress was very flimsy and the temperature control on the air conditioner was not adjustable. The WI FI kept disconnecting. The staff was very rude when I complained. I was not able to speak to their corporate office as the number keeps going back to the local office. They were even arguing with me for not moving to another hotel.
Business response:
I'm so sorry for these inconveniences.
Front desk closes at 7 pm, They say reopen at 7 AM , I was up and about and out the door and no one around at that time. No wake call available, I spent 2 nights and room service did not come in and clean / make the bed or nothing. AC unit would go on every 5 minutes , Had a Refrigerator, small cook top stove. However no pots, silverware, glasses etc...bed was ok, very soft pillows so I never had a good nights sleep. For the price...stay somewhere else !
Business response:
We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. We wish you the best in your future travels.
On oxygen insisted we could only have smoking room and couldn't change anything because we went through Expedia. Next time always book directly with them. Had refrig, stove top and microwave but no utensils. No lamps only over head lighting. Looked clean on first glance but floor dirty dirt and one towel dirty will never stay at that chain again. Not a 3 star. Was a last min. emergency or would have checked the reviews.
Business response:
Thank you for your feedback. We are terribly sorry that our hotel was not what you expected. We wish you the best in your future travels.
Horrible workers room was stank and didn’t have working vending machines
Business response:
Oh no! What you've described is certainly not the pleasant, comfortable experience we aim for when serving guests. We are terribly sorry that this stay was disappointing to you.
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 731 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.