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Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hell week It was horrible the employees were all extremely rude they never once asked if we needed anything and we were there a week i tried to contact the hotel and got the run around id like someone to contact me we spent 400.00 to have the worst week of our life and struggling to find anything else here
Business response:
Thank you for taking time to review our hotel, Sheena. We’re sorry you got a bad impression of our hotel staff. Our goal is to provide an all-around positive experience for every guest; we are sorry this was not the case for you. Best wishes in your future travels.
The staff had an attitude, When I first checked in. They clearly did not want to serve me. The Motel was full of non-English speaking people. Going up and down the hallway all night long. Making noise. The Motel smelled from all the foreign food being cooked. . I stayed there 4 days. Never did see the house keeper. Not once. Trash cans were full when I checked out. Not a place I would ever stay at again.
Business response:
Thank you for taking the time to review your stay at our hotel. We are so sorry that you did not experience the high level of customer service and hospitality that we are known for. Our staff works diligently to address any concerns that you bring to their attention so it is very disappointing seeing that this did not happen for you. Let me assure you that we will address this at the property level so that we can improve the quality of service that we are delivering to our current and future guests.
I didn't like the check in, there was no microwave in the room, there was no dishes, the room and the linens wasn't clean. I didn't like it when I pulled the bathroom door closed, it locked. I got up at 3am and I couldn't get in the bathroom. The attendant wasn't at the front desk to assist me with my problems. But the bathroom was extra clean. The TV had a lot of great channels to watch.
Business response:
Thank you for this very detailed and candid feedback regarding your recent stay at our hotel. Seeing feedback like this is incredibly difficult and not the exceptional experience that we intend for any of our guest's. We apologize for the issues with the microwave, linens and the door - along with our unique amenity offerings. We allow all our guests to customize their experience and only pay for the items that they wish to use like cookware, for a small additional fee. This helps keep our rates super low and affordable. We ... read more
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
There’s roaches in the room crawling on the walls.
Business response:
Hello. We deeply apologize for the issues that you experienced associated with the pest sightings. We are currently working extremely hard at that location to address and fix the problem. We are sorry for any inconvenience that this caused but appreciate you taking the time to provide us with this feedback.
Business response:
Oh no – we’re so disappointed to see a 1-star rating. We hope you’ll stay with us again for a better experience and thank you for taking the time to provide us with this feedback.
Never Again. Had to wait at the lobby for 15 minutes before someone helped me. Had to switch rooms because bed got me itchy!
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 747 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.