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Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Oh no – we’re so disappointed to see a 1-star rating. We just hate disappointing guests and hope you’ll consider staying with us again for a better experience.
Bad review I had to pay to get new towels, there were roaches in the room and front desk staff was very unfriendly. I will never stay at this hotel.
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We work hard to provide affordable, clean, and comfortable rooms and we’re sorry that was not your experience. We wish you the best in your future travels.
Don’t use the hotel at all First off the bed only fits one person and was suppose to have a king bed only to find out that they don’t offer king beds the beds are horrible my back hurt from sleeping on a cot then there was glue coming out of the floor every time we walked on it beacuse it was still wet from the remodel they switch us room only to wake up and roaches was crawling no one at the customer service desk will gives the same info. The Room was 79.00 per night and it should be $45 a night the hotel customer service i... read more
Business response:
I'm so sorry to hear that you were disappointed with your stay and our refund policy. Thank you for taking some time to share this feedback so we know how we came across to you.
The outdated room and shower, smells of cigarettes and pets, will not stay at a woodspring in the future.
Business response:
I'm so sorry our accommodations did not meet your needs during this stay. Thank you for letting us know how we are coming across and what areas we need to address.
The room was not clean as it should have been. Sheets and blanket with stains and cigarettes burns in it. Shower had hair in the shower.
Business response:
Oh no! Thank you so much for letting us know. This is not at all what we are known for and I apologize for the unpleasantness. We hope you'll come back for a more typical fresh, clean stay with us.
Weed smells everywhere in room in hallways and elevators.. Only give 2 2 sets of towels you have to get yourself everyday overall bad
Business response:
I'm so sorry to hear that our accommodations did not meet your needs. Thank you for letting us know.
I like the area that you’re located in, but you service as far as exchanging towels or emptying the trash or just cleaning the room was very poor. I would never stay there again nor recommend anyone to stay here.
Business response:
Thank you for your feedback. We are terribly sorry to realize that you were not aware of our additional service package options. One package includes linen exchange, another provides more frequent housekeeping, cookware sets are available to purchase, etc. By allowing guests to choose and only pay for the amenities they desire, we are able to keep our rates affordable. It would be shocking if you weren't expecting this and I apologize that it made for a disappointing stay for you.
Business response:
Thank you for rating our hotel. We’re so disappointed to see a 2-star rating and we hope you’ll stay with us again for a better experience.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 731 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.