This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were stains on the sheets, the air conditioning unit was leaking, the floors were dirty and the bathroom light bulb went out.
Business response:
Thank you for this feedback. We apologize for these very frustrating issues and we are checking into what happened so we can make changes where needed.
Horrible Communication.
Business response:
Thank you for your comments. It sounds like we were not as clear about some aspect of our hotel as you needed. We appreciate hearing from you.
Ive stayed here 4 times and the first 3 times were great this time i stayed on 2nd floor and the bathroom/sink drain was abit clogged it took time for the water to go down the drain, smelt smoke in the halls/and sometimes smelt it in the bathroom. Floors were sticky/dirty.
Business response:
Thank you for allowing us to be your hotel of choice during your travels. We truly appreciate and value your feedback and we are delighted to welcome you back every time you’re able to visit. We are so sorry for the negative experiences you had during this stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. Thank you for letting us know so your next visit can be a truly wonderful one.
Business response:
We are so sorry you were not pleased with your stay. Thank you for letting us know.
Business response:
Oh no – we’re so disappointed to see a 1-star rating. We just hate disappointing guests and hope you’ll consider staying with us again for a better experience.
Bad review I had to pay to get new towels, there were roaches in the room and front desk staff was very unfriendly. I will never stay at this hotel.
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We work hard to provide affordable, clean, and comfortable rooms and we’re sorry that was not your experience. We wish you the best in your future travels.
Don’t use the hotel at all First off the bed only fits one person and was suppose to have a king bed only to find out that they don’t offer king beds the beds are horrible my back hurt from sleeping on a cot then there was glue coming out of the floor every time we walked on it beacuse it was still wet from the remodel they switch us room only to wake up and roaches was crawling no one at the customer service desk will gives the same info. The Room was 79.00 per night and it should be $45 a night the hotel customer service i... read more
Business response:
I'm so sorry to hear that you were disappointed with your stay and our refund policy. Thank you for taking some time to share this feedback so we know how we came across to you.
The outdated room and shower, smells of cigarettes and pets, will not stay at a woodspring in the future.
Business response:
I'm so sorry our accommodations did not meet your needs during this stay. Thank you for letting us know how we are coming across and what areas we need to address.
The room was not clean as it should have been. Sheets and blanket with stains and cigarettes burns in it. Shower had hair in the shower.
Business response:
Oh no! Thank you so much for letting us know. This is not at all what we are known for and I apologize for the unpleasantness. We hope you'll come back for a more typical fresh, clean stay with us.
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 747 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.