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Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are sorry to see a low rating and hope you'll consider staying again for a better experience with us.
Business response:
We are sorry you did not enjoy your stay with us. Thank you for taking time to rate our hotel.
Do not book this property even if it's 1.00! First, we arrived at 6:30 p.m. and had to call "500" to get someone to the desk. The lady was nice when she answered and said she was on the 3rd floor and would come down. The front desk staff is over worked and has to do everything for the guest. Ok we get two rooms and one to be smoking and was in a totally different floor. I dealt with that. The rooms were poorly cleaned, smelly, and wreaked of urine smell. The bed slid and was small and uncomfortable. The shower in my room had... read more
Business response:
Thank you for your review. I’m so sorry to hear that our hotel did not meet your needs during this stay. I appreciate that you mentioned the friendly staff. They work hard to provide great guest service and we appreciate that you noticed that.
Business response:
We are so sorry you were not pleased with your stay.
Trash trash trash trash trash trash trash trash trash
Business response:
We are horrified that this is the impression you got and will be addressing this trash issue you've noted. Thank you for sharing your feedback.
No internet, staff gone about 10:00 pm, no one help when needed, this is my first time and also my last time.
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We work hard to provide affordable, clean, and comfortable rooms and we’re sorry that was not your experience. We wish you the best in your future travels.
They did not have our room!!!! Called and said they had no more rooms. Said we booked through you to contact you! Won’t do it again!!!😡😡😡😡
Business response:
I’m so sorry that a room was not available and that you did not receive our notification. That was not the first impression we were aiming for and we apologize for the great inconvenience this caused you and for the bad impression it left you with. Best Wishes in all your future travels.
Awful....worst experience ever Entire experience was awful, I didn’t get the room I wanted it only had 1 bed instead of the two I booked. Then they refused to give me a refund so I had to call my bank to do a stop payment. Mind you I drove to Mobile in wake of Hurricane Barry. I would not recommend and hotels in this area. As I was having a conversation about my refund a guest from the Wyndham which is know for nice hotels complained about how trashy their hotel was. Throw the whole Mobile away.....this hotel smelled like an... read more
Business response:
I'm so sorry to hear about your unsatisfying stay with us. We take pride in our super clean rooms and friendly staff so we are particularly disappointed that we let you down.
This room & hotel was ok for one night, however, they make you take out your on trash & housekeeping is not a daily option. That’s the worst part to me & why I gave it a sad face. They did have a fridge, half stove, & microwave in the room so that was a plus.
Business response:
We are glad to hear that you enjoyed the in-room kitchen but so sorry that you were not aware of our additional service packages and options (for linen exchange, more frequent housekeeping, cookware kits, etc.). We allow guests to choose and pay for only those services they want to use. It sounds like this was an inconvenience for you instead of a money-saving customized stay. We're so sorry for disappointing you.
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 747 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.