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Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Trash trash trash trash trash trash trash trash trash
Business response:
We are horrified that this is the impression you got and will be addressing this trash issue you've noted. Thank you for sharing your feedback.
No internet, staff gone about 10:00 pm, no one help when needed, this is my first time and also my last time.
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We work hard to provide affordable, clean, and comfortable rooms and we’re sorry that was not your experience. We wish you the best in your future travels.
They did not have our room!!!! Called and said they had no more rooms. Said we booked through you to contact you! Won’t do it again!!!😡😡😡😡
Business response:
I’m so sorry that a room was not available and that you did not receive our notification. That was not the first impression we were aiming for and we apologize for the great inconvenience this caused you and for the bad impression it left you with. Best Wishes in all your future travels.
Awful....worst experience ever Entire experience was awful, I didn’t get the room I wanted it only had 1 bed instead of the two I booked. Then they refused to give me a refund so I had to call my bank to do a stop payment. Mind you I drove to Mobile in wake of Hurricane Barry. I would not recommend and hotels in this area. As I was having a conversation about my refund a guest from the Wyndham which is know for nice hotels complained about how trashy their hotel was. Throw the whole Mobile away.....this hotel smelled like an... read more
Business response:
I'm so sorry to hear about your unsatisfying stay with us. We take pride in our super clean rooms and friendly staff so we are particularly disappointed that we let you down.
This room & hotel was ok for one night, however, they make you take out your on trash & housekeeping is not a daily option. That’s the worst part to me & why I gave it a sad face. They did have a fridge, half stove, & microwave in the room so that was a plus.
Business response:
We are glad to hear that you enjoyed the in-room kitchen but so sorry that you were not aware of our additional service packages and options (for linen exchange, more frequent housekeeping, cookware kits, etc.). We allow guests to choose and pay for only those services they want to use. It sounds like this was an inconvenience for you instead of a money-saving customized stay. We're so sorry for disappointing you.
Business response:
We wish you stay with us had been more enjoyable. Thank you for taking time to rate our hotel.
It used to be a Value INN Room 119 was flooded. It turns out it was flooded due to the AC. We called down to front desk to have the AC serviced. The front desk sent housekeeping to mop up the water and never sent anyone to fix the AC. So we woke up to a flooded room again. 24 hours in a flooded room
Business response:
Oh no! I am shocked and distressed to hear about the condition of your room. This is not at all what we are known for and I apologize for this great unpleasantness. We would love to welcome you back to enjoy a room in proper order and sparkling clean and fresh.
We had no A/C, they did not give us fans or offer a discount. No one was ever on site to help, we have to call and rep. who was at some office not in the area. All we heard was there is nothing they can do.....after the 2nd day they said they would send someone to fix the A/C....they never did. We had out dogs in a room on the third floor and no air in the middle of July in AL.......this was the worst place to stay ever!
Business response:
I am so disturbed to read about these experiences and I apologize that you had a terrible stay. What you've described is not typical of our conditions and we will certainly use what you went through to help us ensure that no future guest encounters the same. I am so sorry for disappointing you and wish you well in your future travels.
Booked non-smoking room but given smoking room at 9:30 pm. Smoking alarm in 3rd floor sounds at 3:30 & 3:50 am.
Business response:
I'm so sorry to hear about this and apologize for the great inconveniences.
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 731 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.