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Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Weed smells everywhere in room in hallways and elevators.. Only give 2 2 sets of towels you have to get yourself everyday overall bad
Business response:
I'm so sorry to hear that our accommodations did not meet your needs. Thank you for letting us know.
I like the area that you’re located in, but you service as far as exchanging towels or emptying the trash or just cleaning the room was very poor. I would never stay there again nor recommend anyone to stay here.
Business response:
Thank you for your feedback. We are terribly sorry to realize that you were not aware of our additional service package options. One package includes linen exchange, another provides more frequent housekeeping, cookware sets are available to purchase, etc. By allowing guests to choose and only pay for the amenities they desire, we are able to keep our rates affordable. It would be shocking if you weren't expecting this and I apologize that it made for a disappointing stay for you.
Business response:
Thank you for rating our hotel. We’re so disappointed to see a 2-star rating and we hope you’ll stay with us again for a better experience.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Not so great Took 20 mins to get checked in after being on hold with front desk answering service. No one ever answered. Took knocking on the door repeatedly to get checked in. Then in the morning the fire alarm went off. Seems there was an issue in the laundry room. Overall and very poor experience
Business response:
Thank you for your feedback. We apologize for the long wait during your check in and then for a fire alarm inconvenience. This is not at all the impression we intended to make on you We hope your future lodging is truly wonderful.
Bare Minimum
Business response:
Thank you for taking time to rate our hotel. We are sorry to hear that our hotel did not meet your expectations. Best wishes in your future travels.
The manager Audrey is very rude and said some low down stuff and did something really horrible. I won't say what she did but I will handle it. I would never recommend this motel to nobody
Business response:
Thank you for your feedback. I can't tell you how out of the ordinary it was to hear about your experience. We are known for super clean rooms and exceptional, friendly staff so we were shocked to hear that this was not your experience. We are so sorry we disappointed you and wish you well in your future travels.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us another try the next time your travels bring you to the area.
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 747 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.