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Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had a paid for reservation. Got there and my room was given away. Been several days and still haven't got my money back.
Business response:
I’m so sorry to hear about this and apologize for the great inconvenience. Please contact us if your account is still not resolved after 7 business days. Thank you so much.
Smells horrible, other guest complained of bed bugs, it looks dirty and we did not stay for the night we left. The beds was small and I would never recommend this hoteL
Business response:
I'm so sorry to hear that we did not make a positive impression on you during this stay. We wish you the very best in your future travels.
The room had an "off" smell. The beds were the worst I've ever slept on in a hotel, they were so hard my hips still hurt days later. There were practically no amenities, hidden fees and rules. They advertised "free WiFi" but it was only free for *one* device. And when you've connected one you couldn't even opt to pay for another. No food delivery nearby either. However, the room was clean and the staff were nice.
Business response:
Oh no....we are so sorry we disappointed you. Thank you for mentioning our friendly staff. They work hard to make every guest's experience a great one and it truly is heartbreaking to know that we let you down.
The bed was worn out the ac didn’t work and it smelled horrible I couldn’t stay there and they wouldn’t give me a refund!
Business response:
Thank you for sharing this feedback.
Business response:
I'm so sorry we did not make a more favorable impression on you during this stay.
There were stains on the sheets, the air conditioning unit was leaking, the floors were dirty and the bathroom light bulb went out.
Business response:
Thank you for this feedback. We apologize for these very frustrating issues and we are checking into what happened so we can make changes where needed.
Horrible Communication.
Business response:
Thank you for your comments. It sounds like we were not as clear about some aspect of our hotel as you needed. We appreciate hearing from you.
Ive stayed here 4 times and the first 3 times were great this time i stayed on 2nd floor and the bathroom/sink drain was abit clogged it took time for the water to go down the drain, smelt smoke in the halls/and sometimes smelt it in the bathroom. Floors were sticky/dirty.
Business response:
Thank you for allowing us to be your hotel of choice during your travels. We truly appreciate and value your feedback and we are delighted to welcome you back every time you’re able to visit. We are so sorry for the negative experiences you had during this stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. Thank you for letting us know so your next visit can be a truly wonderful one.
Business response:
We are so sorry you were not pleased with your stay. Thank you for letting us know.
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 731 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.