This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We wish you stay with us had been more enjoyable. Thank you for taking time to rate our hotel.
It used to be a Value INN Room 119 was flooded. It turns out it was flooded due to the AC. We called down to front desk to have the AC serviced. The front desk sent housekeeping to mop up the water and never sent anyone to fix the AC. So we woke up to a flooded room again. 24 hours in a flooded room
Business response:
Oh no! I am shocked and distressed to hear about the condition of your room. This is not at all what we are known for and I apologize for this great unpleasantness. We would love to welcome you back to enjoy a room in proper order and sparkling clean and fresh.
We had no A/C, they did not give us fans or offer a discount. No one was ever on site to help, we have to call and rep. who was at some office not in the area. All we heard was there is nothing they can do.....after the 2nd day they said they would send someone to fix the A/C....they never did. We had out dogs in a room on the third floor and no air in the middle of July in AL.......this was the worst place to stay ever!
Business response:
I am so disturbed to read about these experiences and I apologize that you had a terrible stay. What you've described is not typical of our conditions and we will certainly use what you went through to help us ensure that no future guest encounters the same. I am so sorry for disappointing you and wish you well in your future travels.
Booked non-smoking room but given smoking room at 9:30 pm. Smoking alarm in 3rd floor sounds at 3:30 & 3:50 am.
Business response:
I'm so sorry to hear about this and apologize for the great inconveniences.
Had a paid for reservation. Got there and my room was given away. Been several days and still haven't got my money back.
Business response:
I’m so sorry to hear about this and apologize for the great inconvenience. Please contact us if your account is still not resolved after 7 business days. Thank you so much.
Smells horrible, other guest complained of bed bugs, it looks dirty and we did not stay for the night we left. The beds was small and I would never recommend this hoteL
Business response:
I'm so sorry to hear that we did not make a positive impression on you during this stay. We wish you the very best in your future travels.
The room had an "off" smell. The beds were the worst I've ever slept on in a hotel, they were so hard my hips still hurt days later. There were practically no amenities, hidden fees and rules. They advertised "free WiFi" but it was only free for *one* device. And when you've connected one you couldn't even opt to pay for another. No food delivery nearby either. However, the room was clean and the staff were nice.
Business response:
Oh no....we are so sorry we disappointed you. Thank you for mentioning our friendly staff. They work hard to make every guest's experience a great one and it truly is heartbreaking to know that we let you down.
The bed was worn out the ac didn’t work and it smelled horrible I couldn’t stay there and they wouldn’t give me a refund!
Business response:
Thank you for sharing this feedback.
Business response:
I'm so sorry we did not make a more favorable impression on you during this stay.
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 747 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.