Extended Stay America Select Suites - Montgomery

Business response:

Dear Timothy, We’re sorry the accommodations did not align with what you expected when requesting an accessible room. We understand the importance of these features in meeting practical needs, and we regret the disappointment this has caused. Your feedback will be reviewed with our team to ensure we provide more thoughtful and functional setups for guests who require accessible features. Your feedback is much appreciated, and we hope you will give us another chance to prove we are committed to providing outstanding hospitali... read more

Business response:

Dear Raul, Thank you for taking the time to share your thoughts. We’re sorry to hear that your experience was surprising, and we would appreciate the opportunity to learn more so we can better understand and improve. At Extended Stay America, we strive to provide a comfortable and welcoming environment for all our guests. Your feedback is valuable to us as we continue to enhance our services, and we hope you consider giving us another chance in the future. Sincerely, Hotel Management 

Business response:

Dear Guest,Thank you for including Extended Stay America in your travel plans. We're pleased your visit provided the rest you were looking for. It's always encouraging when guests feel at ease during their time here, and we hope the surroundings and support from our team played a part in that. We value the opportunity to welcome you and hope to see you again.Sincerely,Hotel Management