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Extended Stay America Select Suites - Montgomery
- Hotels
- Montgomery, AL
About this business
Location details
5031 Woods Crossing, Montgomery, AL, 36106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Beds were awful
Business response:
Dear Annie, Thank you for your feedback. We apologize that the beds did not meet your expectations during your stay. Guest comfort is extremely important to us, and we will review the condition of our bedding to ensure improvements are made. We appreciate your input as it helps us enhance our services for future guests. We hope you’ll give us another chance to provide a more comfortable experience. We look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management
Not pleased with the room size. Room was too small. Not very comfortable. Not what we expected from an Extended stay America Hotel. Lightings was poor.
Business response:
Dear Jimmy, Thank you for your recent visit and review. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We apologize for any inconvenience you experienced and appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management
Loved it and so did my kids
Business response:
Thank you so much for your wonderful rating, Dazsauna! We hope that you come back to see us again soon!
Not the best Requested a non smoking room because I am pregnant but was placed in a smokers room. The smell was sickening. Also no one was present during check in. Had to call a 800 number to have someone come and check me in.
Business response:
Thank you for the review of your stay. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for all our guests. We apologize for the problems with the overall cleanliness and experience that you had while with us. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Nice customers service
Frequently asked questions about Extended Stay America Select Suites - Montgomery
How is Extended Stay America Select Suites - Montgomery rated?
Extended Stay America Select Suites - Montgomery has a 3 star rating with 534 reviews.
When is Extended Stay America Select Suites - Montgomery open?
Extended Stay America Select Suites - Montgomery is open now. It will close tomorrow at 12:00 a.m.