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Extended Stay America Select Suites - Montgomery
- Hotels
- Montgomery, AL
About this business
Location details
5031 Woods Crossing, Montgomery, AL, 36106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not pleased with the room size. Room was too small. Not very comfortable. Not what we expected from an Extended stay America Hotel. Lightings was poor.
Business response:
Dear Jimmy, Thank you for your recent visit and review. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We apologize for any inconvenience you experienced and appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management
Loved it and so did my kids
Business response:
Thank you so much for your wonderful rating, Dazsauna! We hope that you come back to see us again soon!
Not the best Requested a non smoking room because I am pregnant but was placed in a smokers room. The smell was sickening. Also no one was present during check in. Had to call a 800 number to have someone come and check me in.
Business response:
Thank you for the review of your stay. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for all our guests. We apologize for the problems with the overall cleanliness and experience that you had while with us. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Nice customers service
Front desk clerk so nice and friendly other guest very nice. Room beds need to be replaced bathroom not clean not enough towels. No coffee maker in room, parking lot dark and felt unsafe. The hallways were very clean but our floor smelled of smoke.
Business response:
Hello Norman. Thank you for sharing your experience with us. We are happy that you were happy overall with your stay and appreciate your feedback on how we can improve. We do hope that you give us another opportunity to host you the next time your travels bring you this way.
Thanks Randolph! Randolph Bell, my front desk attendant was very helpful. He acted like a considered. He is very knowledgeable about the local area and even printed out some pages and wrote some notes for me. Thanks again Randolph!
Business response:
Wow! We love to hear such kind words about our team! They will be ecstatic to know that you enjoyed such a great stay, Vicki! We love hosting you and can't wait to see you again the next time you are this way!
Pillows to flat and small,when we arrived hotel
Business response:
Thank you for taking the time to review your recent stay at our hotel, Dwight. We are so sorry that you did not enjoy your time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Frequently asked questions about Extended Stay America Select Suites - Montgomery
How is Extended Stay America Select Suites - Montgomery rated?
Extended Stay America Select Suites - Montgomery has a 3 star rating with 509 reviews.
When is Extended Stay America Select Suites - Montgomery open?
Extended Stay America Select Suites - Montgomery is open now. It will close tomorrow at 12:00 a.m.