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Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were dirty towels and clumps of hair in the drawers! I told the hotel staff once and nothing was done - somebody did it the second time finally!
Business response:
Thank you for providing us with details about your stay. The room conditions you described are unacceptable, and I sincerely apologize for your experience. As this hotelâs manager, I can assure you that I have taken steps with our staff to ensure your experience is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Need some new cleaning ladies. Everything was dirty, shower, potty, wood floor. Dresser door was broken, beds were uncomfortable. Bathtub didnt hold water so kids could take a bath. Chain on potty kept falling off. Cobwebs all over, dead bugs in drawers and dead spider's on floor. Wish I could get my money back for this... not worth a penny!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that your room did not meet expectations and that we did not provide you with a quality experience. Please accept my apology. In response to your feedback, I am meeting with the hotel team to review and retrain on our standards to ensure your experience is not repeated. Your feedback is very important to us, so thank you for sharing. We would love to have another chance to provide you with a better experience the next ti... read more
Not a pleasant place to stay Not a pleasant place to stay. Out-dated. Loud. Walls are thin, so all the noise from the partying around our room kept us up all night.
Business response:
Karla - Thank you for the feedback about your stay at our hotel. The situation you described regarding the noise disturbance is truly regrettable. We are very sorry for your experience. In response to your feedback, I am meeting with our security patrol to have them address issues such as these in a more timely manner. We appreciate your comments, as it will only help us to improve. The hotel will be undergoing renovations beginning mid- June, and we would love to have another chance to provide you with a better experience t... read more
Horrible Experience Horrible, I will never return there or recommend. Tell room looked and smelled like a cheap motel that costs only $29.00 not $146.00. No pillow cases on pillows and had to wait three hours for a room to be cleaned.
Won't stay there again. The room smelled like mold. The toilet leaked. The bed was too close to the wall.
Business response:
Your review for our hotel was recently brought to my attention. The situation you described regarding the the condition of your accommodations is truly regrettable. We are very sorry for your experience. In response to your feedback, I am coaching our staff to identify problems that can be addressed prior to our guests arriving. We appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Disappointing It was dirty and dusty. Someone knocked the door at 3 am. I had to put a chair behind the door.
Business response:
Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not pleased with your stay. To prevent this from happening again, my team will be re-trained on our cleaning process and security will be alerted to make more frequent rounds when checking the property. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any of our other brand locations ac... read more
DONT STAY HERE I knew this was not a 5 star hotel but I did not expect such conditions! The reviews on the Travelocity sight were a 4 star. The room was a negative 10 ! Upon entering my bathroom the toilet was covered in urine and the sink was filthy! The beds were uncomfortable and housekeeping never came! I will be writing a letter to the management this was the worst hotel I've ever stayed in !
Room was dirty, smelled of smoke real bad The planes flying overhead are pretty loud, the room was really dirty and smelled smokey. I could hear all of my neighbors, above and on both sides of me.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your room didn't meet our company's high standards. To make sure this doesn't happen again, I am training our staff to be more attentive in our cleaning process. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,073 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.