This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible stay bed was uncomfortable only stayed one night Keep moving just don't stop and you will be a lot better off
Business response:
Thank you for telling us about your stay. We are very sorry to hear that you did not find your bed to be comfortable. We will have our maintenance engineer inspect our mattresses to ensure they are up to our comfort standards. Thank you again for your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
Quick flight layover stay was just o.k. Only stayed from midnight till 6 am to catch a flight out of Nashville . Wasn't expecting anything plush or fancy for the cheap rate, but was disappointed to find my non-smoking room had been smoked in. There were still ashes in the kitchen sink. Room had bath towels, but no washcloths in bathroom. Bed was soft. This hotel wasn't great, but I would probably stay again if I was traveling through. Remember you get what you pay for.
Business response:
Thank you so much for sharing your experience with us. Please accept our apologies for the cleanliness issues you experienced in your room. In response to your feedback, we will work to better inspect our rooms and make sure our nonsmoking policies are followed. Still, we are pleased to know that you would stay with us again. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
I was surprised with my recent experience. I had to attend a marketing seminar in Nashville, TN for three days. looking for a motel close to the venue, so found this one within walking distance, and booked it. I reached there around 9:30 pm, there a person at the receiptioni took a very long time to check me in, wasn't sure about my assigned room was ready or not, he to go and check it make sure it's clean. The whole process took bout 30 minutes, environment was not so welcoming. On the top I was not explained the my room wi... read more
Business response:
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your recent stay was unsatisfactory. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. I apologize that this was not explained during check-in. Your comments were reviewed by the staff, and we make sure rooms are thoroughly inspected before guest arrivals as well as maki... read more
Noisy, Rude, and Fed to the Mosquitoes I was in town for my graduation. Decided to drive up early and use the time to myself to finish up finals and research paper. The property was undergoing a pressure wash and painting which made concentration on my studies impossible. There was a bad mosquito and ant problem. I spent most of the evening swatting mosquitoes and woke up the next morning to a few ants in the bed that were also quite unwelcome. At this point the next morning I had definitely reconsidered "extend"ing my "stay... read more
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that your recent stay was not up to our company’s high standards. To ensure that a situation like yours doesn't happen again, our staff is committed to making sure that they understand the proper procedures for cleaning our rooms and will be taking all steps necessary to eliminate the mentioned cleanliness issues. Additionally, I will be coaching our staff on the importance of providing professional customer service. We continually work to impro... read more
Do Not Make It An "Extended Stay" I was called into a convention at the last minute and everything downtown was booked - this was literally the last hotel room left in the city. The location is OK - about a 10-12 minute drive from downtown, but there is nothing around it in terms of groceries or restaurants. However, there are two other ESAs within a 4 block radius and my cabbie went to the wrong hotel at first, so word to the wise. Normally, I usually say, "If all you're going to do is sleep there, then who cares?" Unfortun... read more
Business response:
Thank you for your recent review of your stay. Please know that we are sincerely sorry that your recent stay was unsatisfactory. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. To prevent this from happening again, my team is committed to making sure all guests are informed of our amenities upon check-in as well as better handling noise issues. We continually work to improve our hotel, so I really appreciate you providin... read more
Rude Awakenings First off, it is not worth saving a few bucks with this hotel. We drove about 6 hours, and arrived about 3 am. Front desk was closed but we found a lady that seemed to know what she was doing and got our key. The room was okay, dated looking and cramped but no big deal. There were no parking spaces, I had to park in an adjacent parking lot and walk back to the hotel. Oh yea I almost forgot there are two Extended stay America's on the same side of the road separated by another hotel. One is only for long-term ... read more
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that your recent stay was not up to our companyâs high standards. The situation you described is unacceptable and I sincerely apologize for your experience. In response to your feedback, I will be retraining our front desk staff on the importance of providing professional customer service and responding to guest needs in a timely manner. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It wo... read more
Terrible experience Horrible hotel. As I entered, the bathroom was dirty. The bathroom was covered with strands of hair, the tub was stained with dirt as well as the door. I was so disgusted I slept there one night although I purchased for two nights. The second I had to purchase a room at another hotel because I refuse to sleep in filth again. Also, the walls were clearly thin being that I was able to hear every conversation and argument that took place. I lost my money and wish I coukd at least get half of it back for the ... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your recent stay with us did not meet your expectations. To make sure this doesn't happen again, I am meeting with our staff to make sure rooms are being thoroughly cleaned and inspected to our company’s high standards. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay w... read more
Unprofessional, untrained, unprepared! Two employees said they would do something, neither did what they said. One was replacing towels on a Saturday. At 7p.m. I went to retrieve them myself. Phone nor airconditioning worked. Had no shower curtain, I see no reason to book at Extended Stay again.
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your recent stay with us did not meet your expectations. To make sure this doesn't happen again, I am having meetings with all of our staff departments to ensure each guest receives service that matches our company’s high standards. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will cho... read more
Dont stay here Wow.....so bad.....our room had no towels....our sons room had no shower curtain.....there were hairs on the bathroom counter.....
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the condition of your room is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will be making sure all rooms are thoroughly cleaned and inspected to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a be... read more
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,073 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.