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Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn't feel safe Check in staff nice. Room not clean found a straw cut short in room which I took picture of. Half eaten bags of old chips in drawer next to bed and behind the table next to bed. Very noisy lots of cars coming and going honking for other guest. Doors slamming still at 2am. I hoped I would never have to leave this kind of review.
Business response:
Roxanne, Although you found our location convenient, it seems we missed the mark on providing you with the high quality of cleanliness and comfort we strive to provide. The safety and security of our guests and employees is a top priority for us. We encourage our guests to alert the desk for any concerns they have. Your feedback is greatly appreciated and we will use it to better our hotel for future guests. It is our hope you will consider another stay in the future so we may provide you with the stay you deserve. General M... read more
Dirty , loud noise, Very dirty , floors sick , musty odor coming from AC , towels old and ruff, outside garbage overflowing in every can . Garbage in parking lot day after day . Toilet sliding around on floor , and calking all over floor and loose .
Business response:
Thank you for your review and we appreciate that you chose our hotel for your stay. I want to apologize for the unfortunate issues you experienced with your guest room. We take pride in offering a clean and comfortable stay, so I am sorry that we fell short of our own high standards during your visit. We are passionate about providing our guests with the most clean facilities so we are investigating where we failed in providing this to you. Rest assured that we will make changes so that this does not happen again. We hope th... read more
I need your assistance getting my money back. I booked a room at this hotel on Friday July 29th, 2016. We paid $140 for a room that I assumed would be oppulent and a pleasure to stay at. We were driving from Kansas City to Hilton Head for vacation. To please my wife and daughter, I promised them something extra nice. The night hotel clerk mentioned that 2 twin beds would be awfully small. One would not sleep two people. The night hotel clerk was good enough to show me the room before I accepted it. He said it would be no tr... read more
Business response:
Thank you for your feedback and for being our guest. We take your comments and feedback to heart and apologize you were not impressed with our accommodations. We appreciate you selecting our hotel and are sorry you were disappointed. We will research your request regarding a refund and will have this resolved as quickly as possible. Thank you again for your feedback, General Manager
poor from the moment I arrived aned encountered the first office staff.
Business response:
Thank you for sharing your feedback. It is regretful that our staff was not at their best during your stay. Our staff is committed to providing friendly and efficient service. We apologize this was not the case while you were our guest. We will certainly have additional service training so our staff is back on track to deliver to our standards and so our guests have a pleasant stay. Thank you for bringing it to our attention. General Manager
What a disappointment Smell of someone smoking marijuana outside. No ice machines or vending, carpet was very soiled, bed had hair in the sheets and unsightly blood and "other" stains on the bedspread. Air conditioning couldn't keep room cool even at maximum, no room cleaning by staff during entire three day stay. Free continental breakfast consisted of coffee and a generic muffin, nothing else. Muffin was so bad I fed it to the birds, but not certain if even they would eat it. While the staff was friendly the motel was the ... read more
Business response:
Robert - we apologize for your less than satisfactory stay with us. We will make the necessary changes to address the issues you described. We are sorry we did not meet your expectations with our breakfast offerings and we will share your review with our brand leaders as they review new offerings for our guests. We appreciate your comments regarding our staff, and please know each one of us makes every effort for our guests to have a great stay. Come back the next time you are in Nashville so you can see we follow up and imp... read more
I would not recommend To many negative things. Slow check in, room wasnt ready for almost 2 hours after their 3 pm check in, room staff, manger unprofessional, and rude. Grounds unkept, noisy, rooms smelt bad. I will be calling higher offices to complain. I travel frequently, this has been my worst experience to date.
Business response:
Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us and we sincerely apologize for your disappointing stay. It is never our intention to lose focus on providing excellent hospitality, a clean, fresh and well maintained property and guest suites. We hope you will give us another chance to provide you with the hospitality you should have experienced during this stay. Thanks again for being our guest and we hope to have you as our guests again soon. Sincerely, General Manager
Business response:
Thank you so much for your recent stay and for your review. We are happy you enjoyed your overall stay with us, but disappointed you did not leave completely satisfied. We hope you will stay with us again, so we can ensure you have a better experience. Our front desk staff welcomes any comments you have, so we can do our best to resolve any issues while you are here. Thanks again for being our guest, and we look forward to welcoming you back soon. Sincerely, General Manager
nightmare I booked other, better Extended Stay on hill. They told me I had booked this sleeze bag motel. It was old, dirty, poor repair, Scary - they put us behind pilar, felt trapped. It was a nightmare.
Business response:
Mary, Please accept my apologies for our hotel not meeting your expectations during your stay with us. While we strive to keep updated facilities, I know there are some areas where renovations are needed. I appreciate your feedback and will share your comments with the appropriate individuals in our organization. I hope you will give us an opportunity to provide you with a much better guest experience in the future. Sincerely, General Manager
Gross This was the worst hotel I've ever stayed at. There were two hairs on my bed sheets, a clump of hair in my bathtub, my nightstand had something sticky all over it and my "kitchenette" sink was filthy. I had to stay one night because I checked in so late, but left the next day. It was awful.
Business response:
Ronda, Thank you for selecting our hotel for your recent stay in Nashville. We do apologize your suite was not cleaned and inspected properly which caused a negative impression. We have been making changes to our procedures and will continue to do so to be sure our guests receive a clean, well maintained suite. When you are in the Nashville area again, we hope to have you as our guest. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,073 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.