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Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sad Sack Didn't get handicap room, like I asked for, l not even close to the elevator. Family in more than one room, we were split up to opposite ends of the hotel. Majority of the room was in dire need of repair and renovation. No room service! Everything "do-it-yourself" service.
Business response:
Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. We apologize we were not able to provide... read more
Just not my kind of place. I didn't feel safe around the other guests. I could not wait to get out of there. The room was nice. As long as I stayed in the room, I was fine.
Business response:
Thank you for selecting our hotel for your lodging needs. We appreciate you being our guest and for sharing your comments. Safety and security is a top priority for our guests as well as our employees. We apologize you did not feel safe. Please feel free to reach out to the Front Desk to share your concerns and so we can address any situation as needed. We are happy you liked your guest suite, and hope that you will stay with our brand, and our hotel in the future. Sincerely, General Manager
Room smelled like smoke and dirty towels left in the bathroom
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Not a good idea Hotel was ghetto... Bunch of drunk / smokers everywhere
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and professional customer service. I am grateful for the feedback you provided so we are able to continually improve our hotel. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your exper... read more
DIRTY!! Nothing was clean! There were stains on everything, and the floors would turn your socks dark brown in minutes. Trash was never emptied. You had to take the towels down to the desk to get clean ones. The bed was harder than a rock, and the main door had a huge gap in it so the cold air would come into the room. The walls are so thin that we could hear our neighbors talking. The only visible staff was the single person working the desk, who always seemed like they didn't give two cares about anything. And the breakfas... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. I will also coach our front desk staff to make sure we are clearly communicating our amenities as well as providing each guest with professional customer service. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We wo... read more
Bad hotel This was a nasty hotel. I will never stay at this hotel chain.
bad Was very disappointed
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and professional customer service. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Bad night sleep It was terrible, you could hear people talking and walking all night. The bed wasn't comfortable and the pillows were like sleeping without one, the sink and tub were stopped up. I felt like I didn't have any privacy at all.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies for the noise issues you experienced. In response to your feedback, I will be retraining our staff to make sure we are enforcing our quiet hours to ensure that each guest has a comfortable stay. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Retrain the housekeepers --DIRTY!! Terrible. Do not stay here. The exterior is very dirty which should have been the first indicator that the room would be dirty too. It smelled old and like stale cigarettes even though it was "non-smoking." The floor, the counters, the bathroom all not properly cleaned. The bed has to be the worst though. The sheets smelled like someones cologne, which means they weren't changed and the pillowcases were much worse. Extended Stay was recommended to me by people who travel weekly as I do. How... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,073 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.