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Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel from a Horror Movie Although the staff at Extended Stay America Nashville - Airport was courteous and pleasing, the experience inside the room was not. The first room I was assigned was supposedly a non-smoking room. I had to sign a waiver stating I would not smoke in the room. However, entering the room, the smell of smoke was overpowering. The bed was made with a dingy white comforter and what appeared to be a blood stain near the edge of the comforter. The bed itself had a sizable dip in the middle of the mattress i... read more
Business response:
Thank you for choosing our hotel for your recent stay. On behalf of our entire team, please accept our apologies for not living up to your expectations, or ours. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. General Manager
Business response:
We do wish that your recent stay with us had been more impressive. Thank you for sharing your rating which lets us know more attention is needed to improve our guests experience. We value feedback such as this and we invite you to come stay with us again. General Manager
Excellent staff. Hotel is tired. Compared to other Extended Stay America hotels I stayed at around the country, this one is basically a worn out motel with too much cover up make up. The staff is friendly, good service. But the rooms are a "forced OK". Hard to find lobby which is basically a converted room hidden from plain view.
Business response:
Thank you for reviewing your recent stay. Please accept our apologies for your experience in not meeting your expectations, and for failing to maintain our high standards. We appreciate you letting us know how we can improve as well as what we are doing right. Thank you for staying with us and we would love the opportunity to serve you again. Sincerely, General Manager
Beds were uncomfortable and pillows were flat.
Business response:
We apologize if your stay was not quiet and relaxing. It is our goal to provide the best experience for all our guests and regret that was not the case. We are sorry you were not comfortable in our suite due to the bed and pillows were not to your liking. Please visit with us again so we may have the opportunity to impress you with the quality stay you deserve. General Manager
Convenient Hotel For Shopping! The room itself was renovated and nice and clean however the outside had trash and was very dirty everywhere. Also cleaning service didn't knock and tried to enter room while we were still in bed!
Business response:
I am so sorry for the disruption by the housekeeping department and that it had such a negative impact to your overall great stay. We appreciate your positive feedback regarding our renovation and cleanliness. We work hard to create a pleasant stay for all of our guests. Thank you for your feedback. General Manager
No hot water in shower. Never again 2 times no hot water while taking a shower. Told them and the one person was so rude.
Business response:
Thank you for your feedback. I am extremely concerned to read your comments about the lack of hot water, but even more concerned with the fact our staff member was rude to you. Our main goal is to provide great service and an enjoyable stay to all of our guests, and I apologize for this unpleasant incident. Please be assured appropriate measures will be taken to ensure this is not repeated. I hope you will not let this isolated occurrence keep you from coming back to enjoy our hospitality and service. Sincerely, General Man... read more
The room was probably one of the dirtiest I've ever been in. The carpet was so bad I always made sure to have shoes/socks on, and the room just had a stuffy bad odor. I will not ever stay at this hotel again, and I come to Nashville at least 3/4x a year... I booked a room at another hotel for our 2nd night in Nashville as I was not staying in this one.
Business response:
Providing our valued guests with a clean suite is a basic and we clearly failed to deliver to our standards and yours. We apologize for the less than satisfactory condition of your suite, and the negative impact this had on your overall stay with us. We ask that you reconsider staying with us again as we can do better and want to show you a much better experience. Thank you for your feedback, we look forward to having you back soon. General Manager
I would never recommend this hotel to anyone because when we got there it looked ok but when I open the refrigerator the refrigerator was nasty they have roaches and Ants the outside smell like alcohol and urine I would never ever recommend this hotel for anyone they wouldn't even change the room they wouldn't give us any money back because they told us that it was a third party because I booked with Expedia I would never ever recommend this hotel for anyone
Business response:
Thank you for staying with us. I am so very sorry for the condition in which you found your guest suite to be in at check in. I am also sorry our staff was not able to resolve your issues while still in house. I have spoken with my staff and discussed ways in which they could have better handled the situation. I am so very sorry for your experience. We hope to welcome you back so we can show you the stay you deserved. Lisa Kelly General Manager
calling this a suite is a joke The one bonus was that the shuttle took us downtown but that can happen from any hotel in the area. No vending machines, no ice machine, air barely working, dead gnats in shower. These are not suites. It is a no-tell motel.
Business response:
Rhonda, We are happy that our shuttle service was a convenience for you and provided value to your overall stay. It is unfortunate you were not impressed with the rest of your stay. We do have a variety of suites with different sizes and price points that perhaps next time you stay with us will meet your expectations. Thank you for your feedback. General Manager
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,073 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.