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Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dirty lobby, hotel, and room. I would not go back there even if they paid me to go back.
The people were rude at the front desk. Our heat did not work.
Business response:
Thank you for taking the time to write a review of your stay. The service you described is unacceptable, and I sincerely apologize for your experience. I discussed your comments with the team, and we will make sure we are providing each guest with professional customer service. Additionally, I will make sure we are thoroughly inspecting rooms prior to guest arrivals. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better stay th... read more
Just bad. Awful., we arrived late and had to wait 15 min in the cold for someone to open the lobby door to check in. The computers were apparently down and they could not give us keys to our rooms!?!? The room was gross, walked in and found a wad of hair on the floor, Bobby pins on the bathroom floor and toothpaste smeared on the floor, toilet paper roll was not newly changed for the room, it was halfway used. In the kitchen there was a box of old crackers sitting in one of the cabinets and it didn't have any of the plates/s... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Huoneessa oli torakoita. Ympäristö rauhatonta.
The first night it was a bug in the room. Second night no heat or hot water. Front desk was nice
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Not Good The room had a gaint bug on the inside of the door when we first opened it. We asked for a room on the same floor as our friends, when we first checked in & was told none available. After we found the bug, we asked for a different room. Then all of a sudden one was available on the same floor as our friends.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your experience was not to our company’s high standards. As this hotel’s manager, I can assure you that I am working closely with our housekeeping staff and outside vendor to ensure the mentioned cleanliness issues are eliminated. Additionally, we will work to better monitor our room inventory moving forward. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hop... read more
Extended Stay America Nashville Airport I don't know whether the room I stayed has been cleaned lately or not, but there were cobwebs in the bathroom with spiders and dead bugs as well as light fixtures!!! They say free breakfast included, well don't expect scramble eggs & bacon because you'll be disappointed. Bed sheet old with stained on them and not very soft. I chose this hotel because of recommendation from a friend, but I don't think I will choose this brand or this location in the future.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel t... read more
We actually cancelled the day we arrived because it wasn't a pleasant hotel at all.
Room 222 Hair in the sink and tub. Toothpaste on sink. Toilet paper stuffed in vent above shower. Obvious water damage to ceiling, doors that do not properly close. This place was a dump. As I checked in a lady was complaining that her room was not clean. I should have seen the writing on the wall!
Business response:
Robert - The staff and I read your comments about your stay with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room was not to standards. Your comments were reviewed by the staff, and we will retrain the staff to make sure your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,073 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.