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Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible hotel Very sketchy place. A person was sleeping in the elevator, the air conditioning would not stay on, it was not very clean, the mattress was awful. I would not recommend staying here unless absolutely necessary.
Business response:
Thank you for taking the time to share the specifics of your stay with us. We take great pride in the service, cleanliness, and maintenance of our hotel and accommodations; therefore, we are genuinely sorry that your experience with us did not meet these expectations. Please be assured we will research and address the concerns you raised as we are continually striving to ensure a flawless visit for every guest. We are grateful for your feedback and hope you will give us another opportunity to make a favorable impression. Sin... read more
THE WORST PLACE I HAVE EVER BEEN TO. AND I HAVE BEEN TO COMPTON BEFORE. THE STAFF IS HOSTILE, USELESS ,TERRIBLE ATTITUDE I made a reservation on expedia. Due to flight delay I arrive after midnight. the front desk person said their system was "auditing" she was able to see my reservation information, but still didn't check me into a room. she was awful, you can't imagine how tired I was , and I had to work next day early morning. she couldn't have cared less. I took an uber to go back and sleep at the airport. This is an AWF... read more
Business response:
Yasser, thank you for your recent stay and comments. Please accept our apologies for the less than positive experience with our front desk associate. We have customer service training in place for our associates so we are sorry this situation was not handled appropriately. We have alerted the front desk team and shared your concerns so this does not happen again. Thank you once more for your feedback, and we hope you will give us another chance to demonstrate the excellent service we strive to provide. Sincerely, Hotel Manag... read more
No one was in the Office at check in at 7:00pm. Sign on the door stating they had gone to Lunch. Room had a terrible smell like animals hair / odor. Your employee came up and sprayed, but didn’t help. I purchased Freebreeze and sprayed the room 3 times. Would never stay there again and cancelled my next reservations at your next property on my trip. The worse experience!!!
Business response:
James, thank you for sharing your review and the details surrounding your recent stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. We also apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with o... read more
The pictures do not represent this hotel at all it’s more of a motel and not clean at all. My family and I felt like we were in a drug hotel. Very uneasy feeling and misrepresented. Will never stay there again or recommend it.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon Sincerely, Hotel Management
No room in the inn There was no reservation at hotel in question. Hotel.com committed fraud. The hotel said no reservation was confirmed for us. This is a us crime.
Business response:
Marvin, thank you for being our guest and for taking time to leave your feedback. We apologize for these concerns and regret the inconvenience caused by the third-party website. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
It was nasty all around all we smelled all night was weed the Property and rooms were not clean
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
My room did'nt smell clean among entry. And I Disagree with being Charged $100 fot Incidentals & having to waiting 3 to 5 days to get it back. A Hold would be More Fair to those who Check In Responsibly.
Business response:
Robert, thank you for your feedback. We apologize for the unpleasant smell you experienced in your suite. Your feedback has been shared with our housekeeping team to ensure proper procedures are being followed to remove the smell. We also regret your disappointment with our incidental charges. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,086 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.