This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No one was in the Office at check in at 7:00pm. Sign on the door stating they had gone to Lunch. Room had a terrible smell like animals hair / odor. Your employee came up and sprayed, but didn’t help. I purchased Freebreeze and sprayed the room 3 times. Would never stay there again and cancelled my next reservations at your next property on my trip. The worse experience!!!
Business response:
James, thank you for sharing your review and the details surrounding your recent stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. We also apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with o... read more
The pictures do not represent this hotel at all it’s more of a motel and not clean at all. My family and I felt like we were in a drug hotel. Very uneasy feeling and misrepresented. Will never stay there again or recommend it.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon Sincerely, Hotel Management
No room in the inn There was no reservation at hotel in question. Hotel.com committed fraud. The hotel said no reservation was confirmed for us. This is a us crime.
Business response:
Marvin, thank you for being our guest and for taking time to leave your feedback. We apologize for these concerns and regret the inconvenience caused by the third-party website. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
It was nasty all around all we smelled all night was weed the Property and rooms were not clean
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
My room did'nt smell clean among entry. And I Disagree with being Charged $100 fot Incidentals & having to waiting 3 to 5 days to get it back. A Hold would be More Fair to those who Check In Responsibly.
Business response:
Robert, thank you for your feedback. We apologize for the unpleasant smell you experienced in your suite. Your feedback has been shared with our housekeeping team to ensure proper procedures are being followed to remove the smell. We also regret your disappointment with our incidental charges. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Business response:
Maria, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
I would avoid at all cost. The property is a lil sketchy, I know people technically live there but someone was fixing a car in the parking lot when I pulled up. The front desk person informed me that there is a prostitution problem and that there would be a $100 deposit to deter the activity. The room looked clean enough but once I got in the bed there were 2 bed bugs and I have a bite on my ankle that is very painful. I called to switch rooms and the front desk associate seemed annoyed. I informed 2 employees about the bugs... read more
Business response:
Alex, thank you for sharing your concerns with us. We are disappointed to read about your experience and regret the difficulties you encountered with our accommodations and our service. We do have the best practices of pest control protocol in place and have routine inspections from a pest management company, but the room you occupied will be professionally inspected and treated as a precaution. We are also sorry for the response you received when bringing this situation to our attention. We will share your message appropria... read more
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,073 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.