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Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hand towels literally had black dirt on them there where no wash cloths provided shower rod was broke and the TV kept going in and out. I love extended stays but the 2525 Elm hill pike one i will not be returning there.
Business response:
Thank you for choosing us and being the loyal guest of our brand. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your stay. We will share your feedback with our housekeeping and maintenance teams so that they are more diligent going forward. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to provide an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
STAY AWAY! DEPOSIT SCAM! Was told I needed to place $100 deposit for smoking, which I am not a smoker nor smoked in my life and explained this to the front desk. They insisted I still needed to pay and I would be refunded the following morning by 11am. It has been two weeks with no refund. I have called multiple times to the hotel, and given excuse after excuse, then I was told it was refunded on the 22nd of may, I didn't check-in to the hotel till after midnight on the 23rd of may. How can you refund a deposit on the 22nd w... read more
Business response:
We regret the miscommunication you had and the inconvenience this caused you. To keep you informed, we investigated all of the details and would like to let you know that we have already processed the refund amount from our end. It is recommended that you should check with your bank in this regard. Meanwhile, our front desk is always available for any clarifications. Thank you for the information, and we hope to see you soon. Sincerely, Hotel Management
Advertised as having everything you need ... no cookware or silverware in unit . Plug ins are non existent and one was covered by a bed !!! Housekeeping never came by during my 2 day stay . Also had me a $100 deposit when you could throw a rock at my apartment . We stayed there because our air conditioning quit . NEVER AGAIN
Business response:
Thank you for choosing to stay with us. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. Also, we will follow up on your constructive comments about our housekeeping service with our team. We value your business and hope you will consider a return... read more
Hotel stay The stay was nice stay for 4 days for business and had to pay up front the deposit give 100 cash which I didn’t like. Then the day I check out they don’t open till 7 had to be at work at 630 but luckily someone was there checked out and ask for my deposit back and they say management won’t come in till 830 to open the safe. So had to come back later that evening to get my deposit what happened if I had to report to a different state and can’t wait for management to get there so I will not be staying there no more
Business response:
Susanne, thank you for being our guest. We are pleased overall you enjoyed your stay. However, we are terribly sorry about the concern you described, and we apologize for the inconvenience you experienced at the check-out. Our goal is to provide the highest customer service, and we continually strive to improve our efforts. We have addressed your concerns with the staff, and we have taken corrective action so this does not happen again. We hope to have another chance to deliver the excellent hospitality for which we are know... read more
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Stay somewhere else If there was a way to black list this hotel from my search results, I would. This is the second time I had a bad experience with them. The first time was a couple years ago when I had paid for my room ahead of time on Hotels.com and showed up only to find they were full and had no room for me. Since I didn’t not check in, I was unable to leave a review for them. When I booked this time, I didn’t realize it was the same hotel. Even though their listing on hotels.com says “free extended parking”, we were to... read more
Business response:
Stephen, thank you for being our guest. We are sorry for your disappointment regarding your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We also apologize for the incident you mentioned. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve, and we assure you we will. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Manage... read more
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,073 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.