Extended Stay America Select Suites - Nashville - Airport

Business response:

Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your candid feedback, and we hope that you and your husband will give us another chance and consider staying with us again in the future. Sincerely, Hotel Management 

Business response:

Mike, thanks for the candid feedback of your visit to our hotel. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. Please be assured your comments have been discussed with our team members, and we will be working with them closely to improve our service level going forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management 

Business response:

Yohane, please accept our apologies for the service issues you encountered and the inconvenience caused. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the standards you should always expect from us. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Eric, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Jack, please accept our apologies for providing a less than perfect stay. Let me simply say we are all committed to making sure we don't repeat what you experienced. Thanks for your candid feedback, and we hope you will give us the chance to make it up to you. Sincerely, Hotel Management 

Business response:

Brucker, thank you for your candid feedback. I apologize for the housekeeping issues that you encountered. We have processes in place to make sure that every room is exceptionally clean. I am working with our team to make sure we correct our shortcomings. I encourage you to try us again in the near future. I am confident you will enjoy a better stay. Sincerely, Hotel Management 

Business response:

Diani, please accept our apologies for providing a less than perfect stay. Let me simply say we are all committed to making sure we don't repeat what you experienced. Thanks again for your candid feedback, and we hope you will give us the chance to make it up to you. Sincerely, Hotel Management