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Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
worst stay in a hotel ever very dirty room, no house-keeping, no new towels, unsecured, etc. Last night found a big spider, asked the front desk agent to kill the spider and it escaped. needed to leave the hotel immediately. when looking for the spider he removed the fridge and it was very dirty and disgusting. I checked underneath the beds and it was horrible... i travel a lot and it was the worst hotel ever......
Business response:
Angel, on behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We have addressed this matter with the head of our Housekeeping Department and housekeeping associates immediately to take corrective action so that this does not happen again. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Business response:
Trever, we are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will consider choosing us again, so that we can provide you with an improved experience. Sincerely, General Manager
No title Bugs were in the room on the floor. Many of them. Some were dead.
Business response:
Please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously we fell short of this. Thank you for bringing the in-suite unwanted guest situation to our attention. We have our pest control company scheduled to treat the room and the property today. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Sujo, desorganizado e pessimo atendimento Sujo, desorganizado e pessimo atendimento da recepcionista. Travesseiro velho amarelado
Business response:
Marcelo, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the service that we typically provide. Sincerely, General Manager
Uninhabitable hotel. This has to be one of the worst hotels I have ever stayed in. Run down building, filthy environment, unfriendly staff, gunshots in the hotel, showerhead missing, no coffee maker, NO CUPS IN THE ROOM TO EVEN DRINK WATER FROM!!! A note was in the room that I had to request a cup. Really???
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Don't try to stay here. Will have to sleep in car Were out of rooms when we arrived, although the reservation had been booked for weeks. No suggestions on where to stay. Hotels.com was able to find us a better room at the rate.
Business response:
Please accept our sincere apology for not having your suite available when you arrived at our hotel. We occasionally have guests who stay over without prior notification, and this is what happened on the day of your arrival. While we made every effort to correct the matter prior to your arrival, we were unsuccessful and we deeply regret the inconvenience this caused to you. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager
Close to the airport Didn't have the things you usually get in other hotels. Had to go to the lobby to get a hairdryer.
Business response:
Nando, thank you for your stay with us and for letting us know that our location was to your liking. However, we apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you found our amenities a bit different than traditional hotels. Thanks again, we hope to see you again soon. Sincerely, General Manager
Don't recommend it Dirty, thin walls, loud, unpleasant.
Business response:
It was disheartening to read we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. Thank you for the feedback, and we hope you will accept our apologies and consider giving us another chance to show you the good service that we typically provide. Sincerely, General Manager
Nothing was as promised Promised. Queen bed. Had a twin. Promised van service to airport. Did not offer by the hotel. Desk called taxi it never came. We gave up and went to the airport in our car. The bathroom had anrs.
Business response:
Thank you for your candid review, we apologize your stay was less than perfect. Your feedback is valuable for us as it will help us in making future improvements. We hope you will consider staying with us again as we would love to provide you with an excellent experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,073 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.