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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was great, please be aware there is $100 deposit when you check in. Room was ok and bed was clean.
Dirty towels and seened bugs in the tub
Business response:
Dear Ikeem, Thank you for reviewing your recent visit. We sincerely apologize for the situation you described. As our valued guests, you should always expect a comfortable, clean, and relaxing environment when staying with us. Although our hotel has regular pest control service, we will contact them to address this quickly. We regret the inconvenience. We hope you will give us another opportunity to provide a better experience. Thank you!Sincerely,Hotel Management
Budget reward. Go figure Just needed a little more cleaning in a room and outdated linens and condition was fair
Business response:
Dear Richard, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Our hotel is committed to upholding the highest standards of cleanliness for all our guests, and we will take the necessary steps to address this matter with the utmost care. We sincerely hope you will consider giving us another opportunity to showcase our dedication to providing exceptional experiences du... read more
The room could have been cleaner, there were bugs everywhere. There was no one at the desk and we waited 45 mins to check in until a sweet lady came and helped us.
Business response:
Dear IULIA, Thank you very much for staying at our hotel. We continuously aim to provide our guests with the highest standards of comfort and cleanliness. It is regrettable to learn that we did not meet your expectations, and we sincerely apologize for any inconvenience caused during your check-in due to the extended wait. Your satisfaction is important to us, and we're committed to ensuring this is not a recurring issue as we always strive to enhance our overall guest experience. We value your feedback and hope to welcome y... read more
I like this property is by the mall and a lot of stores. The staff is awesome and very accommodating. The room size is very spacious and the ability to cook is good.
Business response:
Dear Dekeysha, Thank you for your positive review of Extended Stay America. We're glad you enjoyed our spacious rooms and convenient location near the mall. Our team is committed to providing excellent service. We look forward to welcoming you back for another great stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 4.3 star rating with 621 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.