Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue

Business response:

Dear Guest, Thank you for your feedback. We apologize for the noise disruptions you experienced during your stay. We understand how important a peaceful environment is for our guests and are actively working to address this concern to ensure a more restful experience in the future. Sincerely, Hotel Management 

Business response:

Dear Ikeem, Thank you for reviewing your recent visit. We sincerely apologize for the situation you described. As our valued guests, you should always expect a comfortable, clean, and relaxing environment when staying with us. Although our hotel has regular pest control service, we will contact them to address this quickly. We regret the inconvenience. We hope you will give us another opportunity to provide a better experience. Thank you!Sincerely,Hotel Management 

Business response:

Dear Richard, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Our hotel is committed to upholding the highest standards of cleanliness for all our guests, and we will take the necessary steps to address this matter with the utmost care. We sincerely hope you will consider giving us another opportunity to showcase our dedication to providing exceptional experiences du... read more