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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Loved everything about my stay
They tried to charge me again took a while to get straightened out. Also, Saw a baby roach in bathroom.
Business response:
Dear Sylvia, Thank you for taking the time to review your stay. We apologize for the reason which kept you waiting on arrival for your room and for the inconvenience this caused you, and glad that team quickly resolved it. Further, we regret your disappointment with your room's cleanliness. We have shared your remarks with our housekeeping team to correct them. Thank you for being patient. Considering this an isolated incident, please revisit for another flawless experience soon.Sincerely,Hotel Management
Excited to be at the property however we received a letter of a roach issue and a fight broke out with lingering shouting and noise having the police to return. Cut the trip short but will say the staff assisted in giving a refund and free one day stay for a later date.
Business response:
Dear Guest, we are sorry for your experience and are genuinely sorry that your stay was not perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another to make it up to you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 4.3 star rating with 653 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.