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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
very noisy
Business response:
Dear Guest, Thank you for your feedback. We apologize for the noise disruptions you experienced during your stay. We understand how important a peaceful environment is for our guests and are actively working to address this concern to ensure a more restful experience in the future. Sincerely, Hotel Management
The room smells bathroom toilet don’t flush
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. We follow rigorous standards regarding cleanliness and upkeep, and we deeply regret that we did not meet your expectations in this regard. Please know that your concerns have been shared with our housekeeping and maintenance teams to uphold our standards and prevent future occurrences. We hope to have the opportunity to regain your trust and provide you with a more pleasant experience in the future. Sincerely,Hote... read more
Checked in and back out within an hour.
Business response:
Dear Guest, Thank you for sharing your review. We sincerely apologize for any inconvenience you experienced. Our front desk team is always here to help you. Please know that if we had been made aware, we would have done everything possible to resolve any issues immediately to help make the most of your stay. We hope you will stay with us again the next time you are in the city.Sincerely,Hotel Management
We left without staying at the property.
Business response:
Dear Raquel, Thank you for providing your feedback. We apologize for not meeting your expectations. We would appreciate the opportunity to serve you again on your next visit, allowing us to demonstrate our commitment to improvement and provide you with a satisfactory stay.Sincerely,Hotel Management
The property is outdated, hallways were dirty furniture was out dated and worn. No cookware or kitchen settings. It snowed and no one cleared the walkway and parking lot.
Business response:
Dear Wilson, Thank you for providing your valuable feedback. Please accept our apologies for any inconvenience you faced with the upkeep and maintenance of our property. Thank you for bringing your observations to our attention. Your input is invaluable to us as it helps us in our continued efforts for enhancements. We hope you will consider giving us a future opportunity to welcome you back and show you the flawless visit you deserve.Sincerely,Hotel Management
We Left this Hotel as soon as we got to our room very dirty bug in shower big red stain on the disgusting Carpet s a women was screaming in another room we left and found somewhere safe and clean to stay. Hotel did refund us on there but Expedia has to approve it I’ve contacted Expedia a few times not getting much of a response other than they have to wait for a Email from hotel I feel we should absolutely be refunded
Business response:
Dear Cheryl, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
This property was advertised as a home away from home. Extended stay. I booked 2 deluxe rooms, 1 room had 2 beds and a stand with a little tv. No furniture to accommodate 6 guest. No dishes, pots or pans ,no utensils 2 towels and 2 wash clothes in both rooms. If you wanted and dishes or towels you had to buy them from the front desk. They didnt advertise that each room has a securty deposit on top of the price of the room. I rented 2 rooms for my family to be together for thanksgiving and to celebrate our Christmas as my gir... read more
Business response:
Dear Sharon, Thank you for your valuable feedback. We genuinely appreciate your information and are always interested in hearing from our valued guests. Please accept our sincere apologies for your stay not being exceptional, as customer care is among our highest priorities, and everything we do is in the best interest of our guests and associates. We appreciate you bringing this to our attention, as we will be ensuring that our service levels increase to provide the care and hospitality you deserve. We would welcome the opp... read more
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 3.2 star rating with 1,109 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.