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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They tried to charge me again took a while to get straightened out. Also, Saw a baby roach in bathroom.
Business response:
Dear Sylvia, Thank you for taking the time to review your stay. We apologize for the reason which kept you waiting on arrival for your room and for the inconvenience this caused you, and glad that team quickly resolved it. Further, we regret your disappointment with your room's cleanliness. We have shared your remarks with our housekeeping team to correct them. Thank you for being patient. Considering this an isolated incident, please revisit for another flawless experience soon.Sincerely,Hotel Management
Excited to be at the property however we received a letter of a roach issue and a fight broke out with lingering shouting and noise having the police to return. Cut the trip short but will say the staff assisted in giving a refund and free one day stay for a later date.
Business response:
Dear Guest, we are sorry for your experience and are genuinely sorry that your stay was not perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another to make it up to you in the future. Sincerely, Hotel Management
Bring cleaning supplies Did not clean the bathroom or the floors. Did see roaches and roach eggs.
Business response:
Latasha, thank you for choosing Extended Stay America and sharing your feedback. We are pleased your overall stay with us was enjoyable. That said, we are sorry for the cleanliness and pest control issues you experienced in your room. We have immediately bought this to the attention of my concerned team to ensure this does not happen again. We hope to have another opportunity to make your next stay flawless. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 4.3 star rating with 621 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.