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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Best Stay Ever! We Loved Our Room. The Entire Staff Was Amazing!! The Check-In Was Outstanding!! We Know Where We Will Be Staying Next Time We Are In Town.
Front office smelled so.much like weed i almost left. The floor in the room is so dirty i cant walk barefoot. The shower leaks and has cracks of mold in it. The beds are not comfortable and smell like moldy laundry. Not pleased. At all.
Business response:
Dear Casey, We apologize for the inconvenience you experienced during your stay. Ensuring a comfortable and clean environment for our guests is our priority, and we regret that we fell short of meeting your expectations. Please know that we take your feedback seriously and will address the issues you mentioned with our housekeeping and maintenance teams to ensure such oversights do not recur. Your satisfaction is important to us, and we hope you will consider giving us another opportunity to provide you with the exceptional ... read more
Rod is very friendly and helpful and so is Terrell..
Business response:
Dear Dekeysha, We are flattered by your lovely review of Extended Stay America. It is very kind of you to recognize our devoted staff for their service, and we are delighted that their caring hospitality was the highlight of your stay. We’ll be sure to share your compliments with Rod and Terrell to let them know their efforts are appreciated. We look forward to having you as our guest again whenever your travels bring you back to our area.Sincerely,Hotel Management
I like the rooms and staff.i don't like that they wash our lining and give it back there should be more towels and wash clothes and sheets to provide guest when needed
Nice
Business response:
Dear Tiffany, Thank you for staying with us and for taking the time to leave your comments. It was a pleasure to read your fantastic review of our hotel. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area. Sincerely,Hotel Management
Loved everything about my stay
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 4.3 star rating with 621 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.