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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible So apparently, People stay there on the monthly basis in which they’re hanging out in the front of the building all day, smoking throughout the Property. There was a kitchen, however they don’t offer any utensils at all if you want room service, you have to pin extra fee. It’s definitely not a pleasant place to be to say the least.
Business response:
Dear Erica, We regret to hear about your disappointing experience. Our goal is to provide a welcoming environment, and we apologize if this was not reflected during your stay. Our property does have long-term guests, and we aim to maintain a comfortable atmosphere for all. For any kitchen necessities, the front desk can assist. Room service is an additional charge. Your feedback is valuable to us. We hope to serve you better in the future.Sincerely,Hotel Management
The tv stream was glitching. First room, the tv didn’t work. No solution from front desk associate. Had to ask for another room. Second room tv was missing cord. Had to fix myself. Musty cabinets and roaches.
Business response:
Dear Guest, Thank you for sharing your thoughts with us. We are sorry that your stay did not meet your expectations and for any inconvenience. Our team is dedicated to providing the best possible service and quality to every guest. Your feedback has helped us identify areas that require additional attention, and we will take appropriate action to address them. If your travels bring you back to the city, we hope to make your next stay with us a more memorable and satisfying experience.Sincerely,Hotel Management
Budget reward. Go figure Just needed a little more cleaning in a room and outdated linens and condition was fair
Business response:
Dear Richard, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Our hotel is committed to upholding the highest standards of cleanliness for all our guests, and we will take the necessary steps to address this matter with the utmost care. We sincerely hope you will consider giving us another opportunity to showcase our dedication to providing exceptional experiences du... read more
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 3.2 star rating with 1,109 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.