This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Both rooms had roaches, one room had no microwave and fridge was warm, bo wash clothes in rooms, sofa bed had crumbs, staff was very friendly but hotel was not uo to par.
Business response:
Dear Helen, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
I wish I would have read reviews before booking. We just needed a clean place to stay while we visited Busch Gardens and I always book a place with breakfast because it easier than trying to get the kids out to a restaurant in the morning. There was dirt on our sheets in the made beds, the furniture was not clean, the floors were just swept in the main walkways but not around the walls or under/near furniture, and the 2nd night we found a german roach crawling up the wall. Their "breakfast" is just snacks of prepackaged muff... read more
Business response:
Dear Charles, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We also apologize for any breakfast-related concerns. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely, Hotel Management
Never go to this place It was terrible bugs and stains everywhere stunk could only stay half the night had to leave couldn’t sleep cause of bugs crawling on me and everywhere won’t never go back
Business response:
Dear Jason, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and regret the frustrations you experienced. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We have also addressed your concern with the housekeeping team. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
Nice
Business response:
Dear Tiffany, Thank you for staying with us and for taking the time to leave your comments. It was a pleasure to read your fantastic review of our hotel. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area. Sincerely,Hotel Management
Loved everything about my stay
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 3.2 star rating with 1,109 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.