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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was fine, but when you have to repeat your info multiple times during check-in, it gets old really quickly. I always wonder why it can't just be in, here's my info, and out. There always seems to be something that just drags it out.
Business response:
David, thank you for sharing your review online. Although you had a pleasant stay, we are sorry you were not happy with our check-in process. We hope the positive aspects of your visit will help you choose us again on your next trip to our area. Sincerely, Hotel Management
Breakfast very limited not enough selection...nice are.
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're glad to know overall you enjoyed your time while you were here, but we're sorry our grab-and-go breakfast was not to your liking. We have made a note of your feedback as we plan any changes to our selections. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Property was nice and clean. Room was very roomy and clean. Enjoyed my stay there.
Business response:
Thank you for letting us know your stay at Extended Stay America was exceptional, and you liked our well-maintained property. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
I liked the location, that was a key factor, however the condition of the property could use an update..plumbing- the toilet needed some repair, the carpet had pet odor, the AC unit right outside our room in the hallway was very, very loud and not really effective.
Business response:
Micheal, thank you for being our guest at Extended Stay America. We are glad to know you enjoyed our ideal location and that you had a pleasant time with us. However, we are sorry we missed meeting some of your expectations. We appreciate your feedback and have shared it with the appropriate team. Thanks again, and we hope to welcome you back in the future. Sincerely, Hotel Management
My 2 day stay was great! Very spacious, found this a great deal on Hotels.com. Loved the kitchen with the full size refrigerator and 4 burner stove top. Queen size bed was a very comfortable replacement from the bunk in my semi.
Business response:
Paul, thank you for the wonderful feedback of Extended Stay America. We are delighted to know you were impressed with the size of your room along with the fully-equipped kitchen and that you had a great stay. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
My front desk representative Shay Shay the front desk representative made my family stay wonderful. I had issues with my reservations and Shay was patient, listened and worked on solving my issue. Shay solved my issue and was so kind happy to assist. I am giving Shay an excellent rating for being an excellent representative. Shay is awesome!!!
Business response:
Danielle, thank you for reviewing your stay at Extended Stay America. We are delighted to read that Shaywent a step beyond to make your stay comfortable. Your compliments will surely be shared with him. We enjoyed having you all as our guest and hope to have the opportunity to welcome back on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 4.3 star rating with 621 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.