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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel we’ve ever stayed at The photos online are of a completely different hotel. The lobby smelled like weed and cigarettes. It was dirty. The room was old, run down, smelled like urine, the open up sofa bed is twin, not double and no way two could sleep on it. Breakfast was just muffins. Nothing else. They said they were out of everything even though I went at 7 am! The room across from us had a family living in there with two dogs & very loud. No blankets! Just sheets! We ended up only staying one night because we h... read more
Business response:
Dear Caroline, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We take appropriate steps to ensure future guests do not encounter the same problems. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Manage... read more
Best Stay Ever! We Loved Our Room. The Entire Staff Was Amazing!! The Check-In Was Outstanding!! We Know Where We Will Be Staying Next Time We Are In Town.
Front office smelled so.much like weed i almost left. The floor in the room is so dirty i cant walk barefoot. The shower leaks and has cracks of mold in it. The beds are not comfortable and smell like moldy laundry. Not pleased. At all.
Business response:
Dear Casey, We apologize for the inconvenience you experienced during your stay. Ensuring a comfortable and clean environment for our guests is our priority, and we regret that we fell short of meeting your expectations. Please know that we take your feedback seriously and will address the issues you mentioned with our housekeeping and maintenance teams to ensure such oversights do not recur. Your satisfaction is important to us, and we hope you will consider giving us another opportunity to provide you with the exceptional ... read more
Rod is very friendly and helpful and so is Terrell..
Business response:
Dear Dekeysha, We are flattered by your lovely review of Extended Stay America. It is very kind of you to recognize our devoted staff for their service, and we are delighted that their caring hospitality was the highlight of your stay. We’ll be sure to share your compliments with Rod and Terrell to let them know their efforts are appreciated. We look forward to having you as our guest again whenever your travels bring you back to our area.Sincerely,Hotel Management
I like the rooms and staff.i don't like that they wash our lining and give it back there should be more towels and wash clothes and sheets to provide guest when needed
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 3.2 star rating with 1,109 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.