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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The elevator was broken and wouldn’t be fixed before our trip was over. We found cockroaches in our room. Staff was very willing to move us to another room when we told them. Lights in our room didn’t work.
Business response:
Thank you for your comments. We are sorry for the inconvenience caused due to the lack of elevators and regret the inconvenience caused. Moreover, we are sorry about the roaches you found in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We do hope you give us another chance to prove that we have changed and take your comments seriously. Sincerely, Hotel Management
The property is conveniently located around all I required (mall, restaurants, gym) The staff was outstanding... friendly... and helpful. The property could have been cleaner (stairwell floors) … the continental breakfast satisfied my needs (the coffee was excellent) … The elevator was out of order the entire weekend which didn't negatively effect me because I prefer using the stairs but would have been a nightmare if I wasn't physically able to carry my 50lb bag up 3 flights. Over all I enjoyed my stay... the lodging suited... read more
Business response:
Thank you for staying at our hotel. We are pleased to know you liked our location and enjoyed the service delivered by our associates as well as our breakfast offerings. We will be sure to share your kind compliments with the entire team. We hope you will choose us again in the future so that we can provide you with a memorable experience. Sincerely, Hotel Management
I booked this property after my usual go-to hotel next door was booked. The check in process took nearly 20 minutes. Not sure why since the room was pre-paid. There was a sign on the front door that the elevator was broken. However this turns out to be fine because the staff accommodated us on the second floor. The first room was dingy looking, had some type of sticky substance on the floors, and the lights blew out. We were switched to another room on the first floor, which was slightly better aside from the hair in the bat... read more
Business response:
Nicole, thank you for choosing our hotel for your overnight stay. We are sorry for the inconvenience caused at the time of check-in and regret the issues you encountered in your rooms. We have taken note of your feedback and have shared it with the housekeeping and maintenance team to be more diligent in their efforts going forward so that our future guests do not experience the same problems. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel ... read more
The location was secluded and somewhat quiet and very close to all of the eateries. Naturally, said hotel has probably see better days, but the room was quite large, clean, somewhat quiet and the bed was comfortable - slept quite well. The coffee was quite tasty and if in the area, I'll gladly stay there again.
Business response:
John, thank you for choosing to stay at Extended Stay America. We are delighted to know you were impressed with our ideal location close to many places and that you enjoyed our wonderful accommodations. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Room doors not very secure, people hanging out in front of the building drinking and smoking. Looks like they’re homeless
Business response:
Cheryl, thank you for staying at our hotel. We are sorry for the inconvenience caused due to the other guests on the property and regret you did not feel completely secure at times. We take the safety and security of all of our guests very seriously, and our well-trained associates are capable enough to handle any kind of situation. We hope you will visit us again for a more relaxing experience. Sincerely, Hotel Management
Perfect no frills stay! Exactly what I needed for a one night stay no frills great price friendly staff!
Business response:
Katie, thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are so pleased that your experience was positive and that you found us to be a great value. We are also glad you liked our courteous associates. We would be delighted to accommodate you again in the future and hope that you will stay with us again! Sincerely, Hotel Management
Great experience Great experience! The place was easy to find and the staff was friendly. IKeen was very helpful and seemed very knowledgeable about his job. The place was very clean and had everything I needed for a comfortable stay with a 7 month old.
Business response:
Brenda, thank you for sharing your thoughts about your recent stay at Extended Stay America. We are happy you enjoyed your visit to our well-maintained property. We are also glad you liked our courteous associates. It is also great to read your kind comments about our staff member Ikeen. We would be delighted to accommodate you again in the future and hope that you will stay with us again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 4.3 star rating with 621 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.