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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not good The room was dirty. There were roaches. The trash can was full of the previous guests trash. The bed was very uncomfortable. For what I paid, it was not worth it.
Business response:
Dear James, Thank you for the feedback. Quality and comfort are central to what we provide our guests; therefore, we regret not meeting these expectations and apologize for the inconvenience caused to you while here. Your valuable remarks were already shared with our housekeeping team for quick review and action. Please know that our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. Thank you for sharing your co... read more
Hotel had horrible smell…got to hotel late after Busch gardens…receptionist was not as desk, waited patiently, til I called hotel from my cell phone…I could hear the receptionist waking up in a room behind the front desk…hotel filthy, slices of watermelon laying in the hallway, obvious mold growth on floor…hotel smelled highly of urine, never again
Business response:
Dear Ali, Thank you for reviewing your stay. We sincerely apologize for the experience you had during your stay. This does not reflect the level of service and cleanliness we aim to provide. Rest assured, we will address the issues you mentioned with our team to ensure improvements in our service quality and cleanliness standards. We value your feedback and hope to have another opportunity to welcome you back to our hotel. Sincerely,Hotel Management
The front door was always blocked by people hanging out and smoking. The hotel was noisy all night long and we were woken up many times. When we got to our room, there were toys and dirty socks under the bed, so it clearly hadn't been well cleaned. There were no sheets available for the pull out couch and the mattress was stained and gross. We even had to go down to the front desk because we didn't even have a remote control for the television.
Business response:
Dear Hillary, Thank you for being our guest and sharing your feedback. The situation you described regarding the noise disturbances you experienced is disappointing. We are very sorry you could not have a quiet and relaxing stay. Please know for a future visit that our front desk is always available to help make the most of your stay. We also apologize for any oversights from our housekeeping in preparing your room. Thank you for your feedback. We hope this did not overshadow your overall stay or keep you from returning. We ... read more
Front desk did not have the type of property I booked available. Room was roach infested. Roaches crawling on walls, under fridge, in the fridge. Roaches on the towels. And blood like liquid stains on carpet. Absolutely unacceptable. I checked out within 30 minutes of check in.
Business response:
Dear Iris, Thank you for staying with us. We are committed to providing every guest with an exceptional stay. What you experience is different from the usual service we aim to deliver. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. So it is disappointing to hear about the cleanliness issues in your room and the property needing to meet your expectation. Please accept our apologies and consider returning for a more deserving stay. We will address your feedback and inspect the... read more
Satisfactory but not by much. Smelled of weed in the reception area. No waste basket anywhere in the room despite it being a suite with a kitchen. Advertised as providing breakfast but I wouldn’t call some stale granola bars, bad coffee and plastic wrapped muffins in small quantities adequate enough to claim that breakfast is offered. Overall rundown feel to the place.
Business response:
Dear Samuel, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback, and we are sorry your stay was not the experience you expected. We sincerely apologize for our oversight in preparing your suite. Your feedback has been shared with our team to ensure such matters do not affect future guests. Furthermore, we are sorry our complimentary grab-and-go breakfast was not to your liking. When we receive such feedback, it is always shared with our brand leaders to help them decide on futu... read more
Do not recommend. I would not recommend this hotel. My reservation was messed up, said I didn’t have a room when in fact I did. Sheets had dried blood on them crumbs in the chairs and the floors were so sticky from the cleaner they used. I couldn’t take my shoes off. I was very disappointed in this stay!!!! The desk attendant Mackenzie was extremely wonderful and very apologetic.
Business response:
Dear Christine, Thank you for being our guest and sharing your feedback. We are sorry to know your room was not as clean as you should always expect from us. We are sorry for any oversights from our housekeeping in preparing your room. We take this very seriously, as we always strive to keep cleanliness as our top priority. Please accept our apologies; we will address this and ensure such matters do not happen again and affect future guests' experiences. We are wholly committed to redeeming your confidence in us, and we hope... read more
Do Not Stay Here I rented two rooms for 3 nights each. Both rooms were to have 2 queen beds and a sofa bed. One room did not have a sofa bed. There was no where to sit. There were many roaches in the bathroom and kitchen. Informed the front desk and their response was we can't do anything about it, we have a guest that has been here for 3 years and they are coming from that room. We checked out after the first night. Will never stay here again.
Business response:
Dear Michele, We apologize for the inconvenience and negative experience you had during your stay at our hotel. It's disappointing to hear that one of the rooms did not have the expected sofa bed and that you encountered issues with cleanliness in the bathroom and kitchen. This differs from the level of service and cleanliness we aim to provide. We understand your decision to check out early, and we apologize for any frustration caused by the response from the front desk. Your feedback is important to us, and we will address... read more
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 3.2 star rating with 1,109 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.