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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I loved everything about this property and most importantly the room was very clean
decent, but needs improvement The place is decent and adequate. the amenities were provided, but tired and worn down. the room felt more like a dorm than a hotel room, needed to have a warmer touch and welcoming feel. it was clean, but the shower needs replacing
Business response:
Greg, thank you for your review. Although you had an overall pleasant stay with us, we are sorry for not meeting all of your expectations. We have taken note of your feedback and will share it with the appropriate team members to improve our future guests' experiences. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
Would recommend I enjoyed my stay at this hotel. It was very close to a lot of different stores, across the street from a Mall. Multiple food places to eat. My room was clean for the most part. You can get free dishes/pots to cook with in the kitchen that is in your room. The staff was very nice and helpful. The only issue had with my room was a extra broken couch sitting in the room like storage. Also I didn’t like the tub in the bathroom. I add bathroom pictures and a picture of the broken extra couch left in the room.
Business response:
Briana, thank you for choosing Extended Stay America, and for taking the time to post a review! We are glad you were pleased with our immaculate accommodations and courteous associates. It will be our pleasure to share your kind compliments with our team. Thank you again for your wonderful feedback and for the recommendation. We hope to welcome you back soon. Sincerely, Hotel Management
Quite
Business response:
Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management
Everything about my stay was good except the elevator was not working, it was very inconvenient. I had a lot of things with me and I had to carry it up and down the steps
Excellent Staff
Business response:
Thank you for being our guest and for posting your review. We're so glad we lived up to your expectations and that you thoroughly enjoyed your stay with us. Our goal is to provide an exceptional experience for each guest, so your comments will be shared with the team and we will recognize them for their great work. Thanks again for your review and we hope you will choose Extended Stay America again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 4.3 star rating with 621 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.