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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If you're looking for a roach motel, you've found it! Be sure pack a hazmat suit too! This place was disgusting! I assumed the spots on the carpet was dirt until they started moving. There were ROACHES everywhere! I complained to the front desk and asked to be moved, the associate said 'Oh, you one of them?" Then stated that all of the rooms were like that and they were working to get rid of the roaches. I rolled the dingy towels and placed them behind the doors and around the windows only to have the roaches to resurface. T... read more
Business response:
Dear Shameka, We sincerely apologize for the distressing experience you had during your recent stay. We acknowledge the importance of a clean and comfortable environment and regret any inconvenience caused by falling short of this expectation. Our team is immediately addressing the issue and implementing thorough inspections and necessary treatments. Additionally, we are reviewing our housekeeping procedures to ensure that our rooms meet the highest standards of cleanliness. Your feedback is invaluable, and we invite you to ... read more
It smelled weird and there were roaches
Business response:
Dear Guest, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced in your room. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention.We hope you give us another chance to show you the outstanding stay you deserve and that we are known for pr... read more
I was only in the room 5 minutes and it was filthy and i got 2 remotes both wasn't working so i had to leave the room because i couldn't use the tv
Business response:
Dear Darryl,Thank you for your feedback. We sincerely apologize for the remote issues and the condition of your room. Cleanliness and functionality are our top priorities, and we regret that we did not meet those expectations during your stay. Your comments will be shared with our team to address these concerns and improve our services. We appreciate your understanding and hope you might consider giving us another chance to provide a better experience.Sincerely,Hotel Management
Floors were extremely dirty. Walls and trim were in need of painting. The second floor wreaked of weed and the bugs in the cabinet were not to my liking. Not recommended.
Business response:
Dear Dwight, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Si... read more
Oh my goodness, left after 2 min. Dont stay here you will regret it.
Business response:
DearDaniel,We sincerely apologize for yournegativeexperience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Our front desk is always here to help you. Please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 3.2 star rating with 1,109 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.