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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was really nice and the hotel is very convenient to restaurants and store the mall is right according the street
Business response:
Thank you for choosing Extended Stay America and for your kind comments. We are glad to know you were impressed with the great service delivered by our associates and that you enjoyed our ideal location. We appreciate your business and hope to see you again soon. Sincerely, Hotel Management
Hotel stay at Extended Stay America This hotel is old and need maintenance and work to bring up to standard's. Carpet in hallways / rooms are dirty and need to be replaced. Towel racks poorly mounted.
Business response:
Charles, thank you for being our guest. We are sorry our property was not to your expectations and regret the inconvenience it caused you. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
We was all happy for the service & place.. the only thing the elevator was acting up.. I would like to thank the safe.
Business response:
Ruby, thank you for being our guest at Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Customer service at check in was excellent. Will stay at this location on next trip to area
Business response:
Thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding the service provided by our front desk staff. Thank you again for being our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management
The room was nice but I guess because of theft there's not much in it including trash cans. You have to get the coffee maker from the front desk. Front desk folks were nice. Hallways looked firty and tradh can in hallway to catch leaking water from ceiling. Elevator was having "problems"...seriously not safe...overpriced!
Business response:
Thank you for being our guest. We're glad you liked your room, but we're sorry for your disappointment with the in-suite amenities and for the cleanliness issues you encountered in your room. Please know the items such as kitchenware and toiletries are kept at the front desk and are always available at the front desk. We have also shared your feedback with our housekeeping team to be more diligent with their efforts moving forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hot... read more
Business response:
All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 4.3 star rating with 653 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.