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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Absolutely terrible! The room we prepaid for was not available when we checked in. We needed 2 beds and the only room they had left had 1 bed. The hotel smelled like pot. The property was filthy, trash everywhere. No one was at the front desk, I had to wait 15 minutes until someone came. Do not stay there!! We left and requested a refund.
Business response:
Mary, thank you for taking the time to share your feedback. We regret we were not able to accommodate you in the room of your choice and apologize for the cleanliness issues you encountered. We will review this with our team and make sure we are more diligent going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Worst place ever I didn’t stay, I was in the lobby for 30 minutes and no counter help was there to check me in. I will definitely be getting a refund.
Business response:
John, thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Front desk staff was rude and uncaring when Expedia overbooked reservations. Spent over 1 1/2 hours trying to get help from Expedia.
Business response:
Please accept our sincere apologies for not providing the attentive service we strive to provide every guest Rest assured that this issue has been addressed with our staff and will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each and every guest. We hope to see you again soon. Sincerely, Hotel Management
Would recommend I enjoyed my stay at this hotel. It was very close to a lot of different stores, across the street from a Mall. Multiple food places to eat. My room was clean for the most part. You can get free dishes/pots to cook with in the kitchen that is in your room. The staff was very nice and helpful. The only issue had with my room was a extra broken couch sitting in the room like storage. Also I didn’t like the tub in the bathroom. I add bathroom pictures and a picture of the broken extra couch left in the room.
Business response:
Briana, thank you for choosing Extended Stay America, and for taking the time to post a review! We are glad you were pleased with our immaculate accommodations and courteous associates. It will be our pleasure to share your kind compliments with our team. Thank you again for your wonderful feedback and for the recommendation. We hope to welcome you back soon. Sincerely, Hotel Management
Arrived to the property after a long day at the park to find out they had not held a room for us. Did not feel safe upon arriving. There were people loitering ouside, smoking and drinking. Clearly long term clients. Lobby smelled horribly of smoke. Never even saw a room. I could not get out of there fast enough after they had no room available for us. Would not recommend
Business response:
Thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Management
Upon arriving was told no availability after booking reservation online with confirmation number. We drove 10 hours for a weeks stay withbmy 4 kids and my wife and were in need of a hotel. We drove 2 hours around until we found one. The worst experience ever.
Business response:
Thank you for your honest evaluation. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Quite
Business response:
Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management
Everything about my stay was good except the elevator was not working, it was very inconvenient. I had a lot of things with me and I had to carry it up and down the steps
The staff didn't let us know the elevator was down until after we checked in had to go up and down stairs from the thrid floor Toilet overflowed and no one serviced it had to do the clean up myself Would not recommend 😡
Business response:
Rener, thank you for your review. We apologize for the unsatisfactory service you received. We will bring your concerns to the attention of our staff as we continuously strive to improve. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 3.2 star rating with 1,109 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.