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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just ok... The facility was basically clean, there was plumbing/electrical construction going on, but no problem there. The property is definitely in need of a refresh - VERY dated. The water pressure was mediocre, there was old gum or tar stuck in the carpet, one light didn’t work, one had a bulb not attached properly, the television was analog - no HD, no channel guide, no cable stations, nothing to explain the channel listings, and the phone would not work (the desk made a note of that immediately). It was disappointing t... read more
Fabulous customer service at the front desk. Was able to check in early and upgrade my room.
Business response:
Thank you for the 5-star review of Extended Stay America. We are happy to know you were awed by our spectacular hospitality and enjoyed the convenience of our location. Everyone from our front desk team has appreciated you for highlighting their efforts. On behalf of everyone at Extended Stay America, we invite you to for another visit. Sincerely, Hotel Management
It was a decent stay it was just no very clean. Looked like already used sheets and blankets, the pullout sofa had cereal on it and yellow sheets bathtub had mold around it. I did like the setup of the room though
Business response:
Toni, thank you for your evaluation of our hotel. Although had a pleasant stay, we apologize for the inconvenience caused due to the cleanliness issues in your room. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Nice and quiet hotel close to food/shopping and the airport.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you had a peaceful stay with us and liked our ideal location. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
The couch had a fold out bed. That was neat! It was a spacious room. Very little offered for breakfast. The ceiling in the hallway by the lobby was gutted all the way down the hall. Sand was in the bathroom when we got there. Unsure if I saw mold above the shower or not.
Business response:
Thank you for providing your feedback. We are glad you liked the spaciousness of your room and that you had a good night's sleep in your bed. Your feedback regarding the housekeeping issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. We hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 4.3 star rating with 621 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.