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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast was a joke. Workers not friendly. Rooms were big though. No ice.
Business response:
Thank you for staying at our hotel. Although you liked our spacious rooms, we are sorry for the service issue you experienced. Your comments will be shared with the appropriate individuals to ensure a better experience going forward. As we have full-size refrigerators in all our rooms, which includes ice trays for your convenience, we do not have an ice machine on our property. Also, we regret our breakfast offerings were not appealing to you. Thank you again, and we hope to have the chance to serve you better in the future.... read more
Just ok... The facility was basically clean, there was plumbing/electrical construction going on, but no problem there. The property is definitely in need of a refresh - VERY dated. The water pressure was mediocre, there was old gum or tar stuck in the carpet, one light didn’t work, one had a bulb not attached properly, the television was analog - no HD, no channel guide, no cable stations, nothing to explain the channel listings, and the phone would not work (the desk made a note of that immediately). It was disappointing t... read more
Fabulous customer service at the front desk. Was able to check in early and upgrade my room.
Business response:
Thank you for the 5-star review of Extended Stay America. We are happy to know you were awed by our spectacular hospitality and enjoyed the convenience of our location. Everyone from our front desk team has appreciated you for highlighting their efforts. On behalf of everyone at Extended Stay America, we invite you to for another visit. Sincerely, Hotel Management
It was a decent stay it was just no very clean. Looked like already used sheets and blankets, the pullout sofa had cereal on it and yellow sheets bathtub had mold around it. I did like the setup of the room though
Business response:
Toni, thank you for your evaluation of our hotel. Although had a pleasant stay, we apologize for the inconvenience caused due to the cleanliness issues in your room. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Nice and quiet hotel close to food/shopping and the airport.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you had a peaceful stay with us and liked our ideal location. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 4.3 star rating with 653 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.