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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had roaches , dirty pillow cases. The bath tub was black . They need to redo the bathroom . The building was filled with roaches . You have to park you car in the front they break in cars .
Business response:
Dear Shanai, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
There was a full garbage in the room when we arrived.
Business response:
Dear Kristina, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
The lobby was not welcoming, the staff was nice but the hotel itself looked very dingy. Sheets did not look clean, carpets either. Not a pleasant smell in the hallways.
Business response:
Kanifa, thank you for taking the time to review your stay. We apologize for the concerns you encountered during your visit. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your time here. We have taken note of your feedback and will share it with the appropriate individuals. We regret the inconvenience and hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
I didn’t like anything. There was dried urine and pubic hair on the toilet. The room reeked and smelled old. The kitchen was not the one pictured on the website. And it looked as if there were a lot of illegal activities going on in the parking lot.
Business response:
Kwajaline, thank you for taking the time to review our hotel. We sincerely apologize for the cleanliness issues you encountered in your suite. Our housekeeping staff takes great pride in their services, and we regret the oversights on their part. We will discuss this with the appropriate team to ensure it is not repeated. We have also noted your additional comment as we take the safety and security of our guests to the utmost importance. Thank you again for being our guest, and we hope you will give us another opportunity to... read more
Bring cleaning supplies Did not clean the bathroom or the floors. Did see roaches and roach eggs.
Business response:
Latasha, thank you for choosing Extended Stay America and sharing your feedback. We are pleased your overall stay with us was enjoyable. That said, we are sorry for the cleanliness and pest control issues you experienced in your room. We have immediately bought this to the attention of my concerned team to ensure this does not happen again. We hope to have another opportunity to make your next stay flawless. Sincerely, Hotel Management
I loved everything about this property and most importantly the room was very clean
decent, but needs improvement The place is decent and adequate. the amenities were provided, but tired and worn down. the room felt more like a dorm than a hotel room, needed to have a warmer touch and welcoming feel. it was clean, but the shower needs replacing
Business response:
Greg, thank you for your review. Although you had an overall pleasant stay with us, we are sorry for not meeting all of your expectations. We have taken note of your feedback and will share it with the appropriate team members to improve our future guests' experiences. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 3.2 star rating with 1,109 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.