Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue

Business response:

Thank you for letting us know your visit at Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Devon, thank you for posting your kind review of Extended Stay America. It was a pleasure to read about the excellent service you received from our staff and that you had a restful visit. Our goal is to deliver great hospitality, and our staff enjoys hearing such wonderful feedback from our guests. Thank you for recommending us to future guests. We look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Jennifer, thank you for sharing your experience at our hotel. We are disappointed reading your visit to our hotel wasn’t an exceptional one. Please accept our sincere apologies for the cleanliness issue, and your feedback is discussed with our housekeeping team to ensure they provide better services going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Samantha, thank you for choosing Extended Stay America and for the wonderful rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. Being an Extended stay property, our services are designed for long-term guests to respect their privacy and to offer minimal intrusion to their home like stay. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Andrea, thank you for staying at Extended Stay America. We are thrilled you had a great time with us and that you were impressed with the excellent service provided by Alexis. It was a pleasure having you as our guest, and we look forward to seeing you soon. Sincerely, Hotel Management