This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty and nasty place
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
The room flooded from the upstairs and I was given a small trash can to catch the water. It took 2 1/2 hours to get a different room. Before this it smelled bad and the furniture was in bad shape. The front desk was either poorly trained or just not professional.
Business response:
Thank you for taking the time to review our hotel. We apologize for the concerns you had with your room. We will share your comments with our maintenance team and make sure the problem is resolved. We will also share your comments regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
These people are very unprofessional and impolite. Will never book this roach and rat infested dump again
Business response:
We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you sharing your feedback and bringing this specific concern to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Hotel Management
Terrible service Never stayed but was charged still due to their own incompetence.
Business response:
Phillicia, we apologize for the inconvenience you encountered and for the issues you had with the charges. We request you to reach out to our front desk and we would be happy to resolve any issues you had. We hope to have the chance to welcome you back and redeem ourselves. Sincerely, Hotel Management
Its by nice places to sit and eat. I didn't like the housekeeping because we were there for 3 days and didn't get it. We have small children that make messes.
Business response:
Thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you were pleased with most aspects of your stay and that our location worked well for you. However, we regret your disappointment with our revised housekeeping policy. Please know, we have adjusted our housekeeping services to suit each guest's requirements. For a future visit, please know that our front desk is always happy to arrange these specifics. We do sincerely apologize if this was not communicated to you upon check... read more
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 3.2 star rating with 1,109 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.