Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue

Business response:

Andrea, thank you for staying at Extended Stay America. We are thrilled you had a great time with us and that you were impressed with the excellent service provided by Alexis. It was a pleasure having you as our guest, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Lee, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

We appreciate your stay and that you took the time to leave feedback. It was great to read about the enjoyable aspects of your visit, and we apologize for the difficulties you experienced. We have discussed your review with our team to make necessary corrections. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for taking the time to share your review online. We are sorry for the inconvenience caused to you and your sons. Please know we will verify the information on our website is current and accurate so our guests are aware of our offerings. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your stay with us and liked your fully-equipped kitchenette. Kindly note, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management 

Business response:

We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel. We are happy you were pleased with most of our services, but we apologize that your stay was not perfect. Your comments regarding cleanliness have been shared with the housekeeping team to make sure we are following all procedures when readying a room for an incoming guest. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management 

Business response:

Marquita, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management