This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I like that they had a kitchen and utensils to cook with .... the staff was prompt
Business response:
It was our pleasure accommodating you at Extended Stay America. We appreciate you sharing your review with other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us. Sincerely, Hotel Management
I really like the location and it’s quite this is the 2nd time I’ve stayed at this location and it feels like home Love the staff y’all are wonderful keep up the good work
Business response:
Thank you for staying with us again and making Extended Stay America your home away from home. We are happy you enjoyed your visit to our hotel. We are also glad you loved our excellent location and our courteous associates. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
Stayed here 3 nights and ended up getting another night. 3rd night on my way to work I let the front desk the toilet was backed up and all I was offered was a plunger to fix it myself! I told them that I was leaving but u would be back in the morning. Fast forward to the next morning my daughter used the restroom and flushed it before I could catch her and the toilet started flooding the whole room!! 3pm today I had management knocking on my door saying I had to pay $150 in damages or I had an hour to get our if I couldnt pa... read more
Business response:
Thank you for being our guest. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you also for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Staff was great! Very friendly. The hotel itself needs updates. It’s not the nicest but that was be expected.
Business response:
Thank you for staying at the Extended Stay America and for writing about your wonderful experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. We value your observations and hope to do so again the next time you are in the area. Sincerely, Hotel Management
At first glance the room seemed nice. But after turning on the lights it was very dirty and had roaches crawling out from behind the dresser and my 1 year old even had a dead body of a roach on his pant leg. After that we grabbed our stuff and checked out. No way we were staying there with our children.
Business response:
Thank you for choosing our hotel. Please accept our apologies for the cleanliness issue you encountered in your room. We have discussed your feedback with our housekeeping team to make sure the rooms are thoroughly cleaned and inspected before allocating to future guests. Our pest control provider has serviced this room to prevent such issues in the future. We take great pride in the service, cleanliness, and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experi... read more
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 3.2 star rating with 1,109 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.