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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Eric, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
It was okay. Not the cleanest. Rooms are okay. Things were run down and needed to be replaced
Business response:
Thank you for taking the time to review your stay with us. I am concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We value your feedback and do hope you give us another chance to redeem ourselves in the future. Sincerely, Hotel Management
You may need a tetanus shot after leaving your sta The hotel room was disgusting!!!!!! I am adding a pic. The bathroom was so very dirty the toilet seat was covered on the bottom with a red substance there floor was sticky. Side tables next to the bed was also dirty horrible experience. Went down to the front desk and ask for a new Room I showed the video I took of the room Initially the front desk person Gracie said she was unable to give me a new room after speaking to the manager over the phone I told her this is unaccept... read more
Business response:
Susan, thank you for being our guest. We are sorry for the unpleasant stay you had with us and for the cleanliness issues you had in your room. Your feedback has been discussed with the appropriate teams to make sure we are consistent with our service delivery. We value your business and hope to welcome you back soon for a much better experience. Sincerely, Hotel Management
Business response:
Everett, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Kenneth, thank you for your perfect rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management
Room was great, came with a kitchen which was a plus, the layout was dope, just a nice stay overall
Business response:
Thank you for the kind review of Extended Stay America. We are glad you loved our comfortable accommodations and that our well-equipped kitchenette added to the convenience of your stay. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
there was coffee maker or coffee to be used in my room. there was a discrepancy on my bill as well
Business response:
Thank you for being our guest. We are sorry for the difficulties you had while you were here and regret if you encountered any billing issues. We suggest you reach out to our front desk so that we can review the charges and assist you further. We appreciate your business and hope to welcome you back soon. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for visiting Extended Stay America and for your wonderful rating. We are delighted you had an excellent experience with us. Please come back and see us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 3.2 star rating with 1,109 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.