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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t book here The 2nd and 3rd floors smelled like weed the entire 5 days I was there. They have a strict “smoking” policy but clearly it’s not enforced. Front desk is no help, I was told they would add the notes for management. There’s also loud music, children screaming and running in the halls at all hours of the night. Dogs barking all day and night. Even with with quiet hours they have from 10pm to 8 am. I got no sleep, again front desk wouldn’t come up and tell people to be quiet. I wouldn’t stay here again EVER!!
Business response:
Sandra, thank you for being our guest. It was disheartening to know your stay was impacted due to the smoke smell, and we apologize for such a poor experience. We will utilize your comment to enforce our no-smoking policy more effectively. We are also sorry to read about the disturbance you experience that kept you from having a restful stay. There are no excuses to be made, but we hope you will allow us to improve your impression of us. Sincerely, Hotel Management
The place was good especially for the price staff was excellent I would go again
Business response:
Gary, thank you for being our guest at Extended Stay America and for reviewing your stay. We are glad you were pleased with our courteous service and that we were able to meet your expectations at a great price. It was our pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Renada, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
carpet smelled like a musty mildew and showers still had grit and grime in them from when the last person stayed. room was overly stuffy A/C on the highest and room still didn't get cool.
Business response:
Swain, thank you for choosing to stay with us. We apologize for the cleanliness and maintenance issues you encountered during your stay. We have shared your comments with the appropriate teams to address the concerns you outlined and take corrective actions. We value you as our guest and regret the inconvenience caused. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
It was a very good stay and comfortable I would stay again.
Business response:
Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Price okay, furniture and carpets in bad shape, internet limited, People helpful.
Business response:
Vin, thank you for being our guest. We are pleased you found us to be a fair value, but we are sorry we missed meeting some of your expectations. We value your comments and hope you will choose us again in the future for a much better experience. Sincerely, Hotel Management
Nope The entire place smelled terrible in the hallways and in the room like gross food and stale smoke. Our room was dirty, windows looked like someone was licking them. Walls were dirty. Nail clippers from past occupant left on the nightstand. Floor sticky. We had a diffuser with us that we turned on in the room and we left for a few hours to try to get the smell out of the room and it helped enough for us to return and try to sleep. Other guests slamming doors and yelling in halls throughout the night. This is not a non-sm... read more
Business response:
Thank you for your review. We are sorry for the inconvenience you experienced due to smoke and also for the cleanliness issues you encountered. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We will share your feedback with our housekeeping team so that they are more diligent going forward. We apologize for the inconvenience and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Business response:
Mearl, thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 3.2 star rating with 1,109 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.