This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very friendly staff. Great room for the money. Small simple Continental breakfast
Business response:
We appreciate you choosing to stay at Extended Stay America and taking time to write a review. It's great to know you liked the service provided by our staff and you found us to be a good value. We hope you will visit us again. Sincerely, Hotel Management
Good value & convenient Nice and friendly staff, clean and convenient.
Business response:
Thank you for your heartwarming words, we sincerely appreciate the wonderful review of Extended Stay America. We are delighted to know you were overwhelmed not only with our outstanding hospitality and convenient location but also with the value we offer. Thank you again for taking time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management
We booked because of price, availability and location. Room was outdated and smelled musty. Tub was moldy and creaky. Handle on toilet was loose. We fixed it ourselves. Shower head also loose. We fixed it as well. Shower curtain was smelly. Bedspread had stains on it. Hallways smelled. Not sure if it was because of kitchens being used but every time we entered the property we were greeted with unpleasant odors. Having to take our dirty towels to lobby to get clean towels was inconvenient.
Business response:
Thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Needs to do better The stay was okay. I can’t believe I had to go downstairs for all the dishes such as plates, pots and pans, and silverware including dish rack. Besides that everything else was okay. Also the pictures were not what they looked like online .
Business response:
Sarah, thank you for being our guest. Although you had an overall pleasant stay with us, we are sorry we missed meeting some of your expectations and that you were unhappy with our kitchenware policy. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
The elevator was broken and wouldn’t be fixed before our trip was over. We found cockroaches in our room. Staff was very willing to move us to another room when we told them. Lights in our room didn’t work.
Business response:
Thank you for your comments. We are sorry for the inconvenience caused due to the lack of elevators and regret the inconvenience caused. Moreover, we are sorry about the roaches you found in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We do hope you give us another chance to prove that we have changed and take your comments seriously. Sincerely, Hotel Management
The property is conveniently located around all I required (mall, restaurants, gym) The staff was outstanding... friendly... and helpful. The property could have been cleaner (stairwell floors) … the continental breakfast satisfied my needs (the coffee was excellent) … The elevator was out of order the entire weekend which didn't negatively effect me because I prefer using the stairs but would have been a nightmare if I wasn't physically able to carry my 50lb bag up 3 flights. Over all I enjoyed my stay... the lodging suited... read more
Business response:
Thank you for staying at our hotel. We are pleased to know you liked our location and enjoyed the service delivered by our associates as well as our breakfast offerings. We will be sure to share your kind compliments with the entire team. We hope you will choose us again in the future so that we can provide you with a memorable experience. Sincerely, Hotel Management
I booked this property after my usual go-to hotel next door was booked. The check in process took nearly 20 minutes. Not sure why since the room was pre-paid. There was a sign on the front door that the elevator was broken. However this turns out to be fine because the staff accommodated us on the second floor. The first room was dingy looking, had some type of sticky substance on the floors, and the lights blew out. We were switched to another room on the first floor, which was slightly better aside from the hair in the bat... read more
Business response:
Nicole, thank you for choosing our hotel for your overnight stay. We are sorry for the inconvenience caused at the time of check-in and regret the issues you encountered in your rooms. We have taken note of your feedback and have shared it with the housekeeping and maintenance team to be more diligent in their efforts going forward so that our future guests do not experience the same problems. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel ... read more
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 3.2 star rating with 1,109 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.