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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not stay, our reservation was double booked so no toom available. Not very happy to find out when we called to check arrival times
Business response:
Thank you for choosing our hotel. We apologize for the reservation issues you encountered while you were here. Though we are confident these were isolated incidents; we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
The location was secluded and somewhat quiet and very close to all of the eateries. Naturally, said hotel has probably see better days, but the room was quite large, clean, somewhat quiet and the bed was comfortable - slept quite well. The coffee was quite tasty and if in the area, I'll gladly stay there again.
Business response:
John, thank you for choosing to stay at Extended Stay America. We are delighted to know you were impressed with our ideal location close to many places and that you enjoyed our wonderful accommodations. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Room doors not very secure, people hanging out in front of the building drinking and smoking. Looks like they’re homeless
Business response:
Cheryl, thank you for staying at our hotel. We are sorry for the inconvenience caused due to the other guests on the property and regret you did not feel completely secure at times. We take the safety and security of all of our guests very seriously, and our well-trained associates are capable enough to handle any kind of situation. We hope you will visit us again for a more relaxing experience. Sincerely, Hotel Management
The hotel said they offered complimentary breakfast... and there was an empty coffee pot and one pack of oatmeal and one pack of grits. Definitely not acceptable.
Business response:
Les, thank you for being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Perfect no frills stay! Exactly what I needed for a one night stay no frills great price friendly staff!
Business response:
Katie, thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are so pleased that your experience was positive and that you found us to be a great value. We are also glad you liked our courteous associates. We would be delighted to accommodate you again in the future and hope that you will stay with us again! Sincerely, Hotel Management
Great experience Great experience! The place was easy to find and the staff was friendly. IKeen was very helpful and seemed very knowledgeable about his job. The place was very clean and had everything I needed for a comfortable stay with a 7 month old.
Business response:
Brenda, thank you for sharing your thoughts about your recent stay at Extended Stay America. We are happy you enjoyed your visit to our well-maintained property. We are also glad you liked our courteous associates. It is also great to read your kind comments about our staff member Ikeen. We would be delighted to accommodate you again in the future and hope that you will stay with us again! Sincerely, Hotel Management
The property was fine, but when you have to repeat your info multiple times during check-in, it gets old really quickly. I always wonder why it can't just be in, here's my info, and out. There always seems to be something that just drags it out.
Business response:
David, thank you for sharing your review online. Although you had a pleasant stay, we are sorry you were not happy with our check-in process. We hope the positive aspects of your visit will help you choose us again on your next trip to our area. Sincerely, Hotel Management
Breakfast very limited not enough selection...nice are.
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're glad to know overall you enjoyed your time while you were here, but we're sorry our grab-and-go breakfast was not to your liking. We have made a note of your feedback as we plan any changes to our selections. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 3.2 star rating with 1,109 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.