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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Remodel needed Hair in the bathtub, roof downstairs was cut open, old furniture, old carpet, no dishes. It was the least comfortable I have been in a hotel in a very long time. Def not worth $220+ per night.
Business response:
Thank you for reviewing your stay-we appreciate the comments! These issues have been discussed with our team, and we are taking measures to correct them. We are glad you chose us, and we hope you will stay with us again the next time you are in the area. Sincerely, Hotel Management
Business response:
Valerie, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Older structure. Unit needed some TLC. Kitchenette-microwave and stove inop. Frig-okay.
Business response:
Frederick, thank you for the review. We're sorry our hotel did not meet your expectations and for the issues you experienced with your room. We will share your feedback with appropriate teams to take corrective actions. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Average The room served its purpose. The pillows weren't conformable and smelled stale but room was clean. I had to sign a waiver in acknowledgement of no smoking then recpetionist goes outside to smoke. Lol.
Business response:
Jessica, thank you for being our guest at Extended Stay America. We are pleased you had an overall good, but we are sorry for the inconvenience you experienced during your stay. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Amazing! We had just had to leave our AirBNB room due to it being TERRIBLE,NASTY,UNSAFE, AND FILTHY! They had a room ready for us! Love that!
Business response:
Thank you for being our guest at Extended Stay America. We are pleased you were satisfied with your stay with us. It was a pleasure having you here, and we look forward to hosting you again soon. Sincerely, Hotel Management
It did the job The beds weren't that comfortable, the breakfast was muffins and granola bars, but it was pretty clean, i did find a used wash cloth in the bathroom
Business response:
Jeffrey, thank you for the feedback of Extended Stay America. We are happy to know your stay was overall pleasant. Your comments have been shared with the respective team to improve our service and facilities moving forward. Thanks for being our guest, and we hope to welcome you again for much better experience when in the area. Sincerely, Hotel Management
Business response:
Cylena, thank you for being our guest at Extended Stay America. Our highest priority is to make sure every guest has a relaxing experience and comfortable accommodations, so we are glad we accomplished this while you were here. We hope to have the honor of hosting you again soon. Sincerely, Hotel Management
Great stay Everything was great! The only issue I had was with the “free” WiFi, it was slower than dial up. However, it was not their fault. Wifi is horrible in all hotels these days. I personally prefer Airbnb whenever available for that reason alone.
Business response:
Michael, thanks so much for staying at Extended Stay America and for the feedback. We are glad to read you had a comfortable stay and that we met your expectations. We value your feedback and have taken a note of it. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Stay My stay was comfortable and staff was nice
Business response:
Johnny, thank you for being our guest. It is a pleasure knowing you were pleased with the wonderful service offered by our staff and that you had a fantastic stay. All of us at Extended Stay America would love to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 4.3 star rating with 621 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.