This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Problems Door to room would not lock when we left. Got another room. No remote. Vending machine did not work. Lost money
Business response:
Thank you for reviewing us. We are happy you had an overall pleasant stay. However, we are sorry we missed meeting some of your expectations and have made a note of your feedback. Your review has been discussed with the concerned team members to see where we went wrong and make improvements moving forward. Thanks again for being our guest, and we look forward to welcoming you back again for a much better experience. Sincerely, Hotel Management
Facilities a bit run down- bathroom toilet not flushing. Had to be moved to new room.
Business response:
Thanks for sharing your thoughts online, Although you were satisfied with our offerings, we apologize for not providing you with an excellent stay. Your feedback regarding your room is shared with the maintenance team to review and action. We hope you’ll give us a second chance to make it up to you on your next stay. Sincerely, Hotel Management
Clean and comfortable
Business response:
Karla, thanks for the review. We are delighted to know you liked our well-maintained property and enjoyed our relaxing atmosphere. On behalf of everyone here at Extended Stay America, we invite you to stay with us again soon. Sincerely, Hotel Management
Great stay The hotel was clean, staff was nice. I was only upset about the $100 security deposit. It 3 times higher than most hotels & i was there for 1 night not an extended stay. Other than that, great place!
Business response:
Thanks for choosing Extended Stay America for your stay. We are happy to know your stay with us was comfortable and that you were impressed with our courteous associates. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Deidra, thanks so much for staying at Extended Stay America and for the feedback. We are glad to read were satisfied with everything we offer and that you had an enjoyable stay. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The fridge was stained on outside and the door to the room was messed up n tub wasn’t too clean
Business response:
Thank you for being our guest at Extended Stay America. It’s good to know you enjoyed your overall visit. However, we are sorry for the cleanliness issues you had in your room. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management
I booked a room for myself and 2 friends the room was supposed to have 2 queen beds and a sleeper sofa when we arrived they informed me they didn't not have any of those rooms available so we were stuck with a single bed room and a cot but the staff was very friendly and helpful and really attempted to make everything right and we ended up having a great trip
Business response:
Travis, it was a pleasure to have you as pour guest at Extended Stay America. We are delighted to read you had a comfortable stay and liked the attentive service provided by our staff. We have discussed your comments with our team, and we have altered our procedures so this does not happen again. We hope you and your friends will give us an opportunity to make this up to you on a future stay. Sincerely, Hotel Management
An okay hotel I’ve stayed in an extended stay before and it was beautiful and extremely clean however this location did not stand up to those standards the pull out couch reaked of pee some lights were broken and it was dirty and had a funky smell and was extremely outdated!
Business response:
Avery, thank you for reviewing your recent stay. Please accept our apologies for your experience in not meeting your expectations, and for failing to maintain our high standards. We appreciate you letting us know how we can improve as well as what we are doing right. Thank you for staying with us and we would love the opportunity to serve you again. Sincerely, Hotel Management
It is close to everything!!! hard to get into. Top sheet had spots on it, even if they were a stain, I don't think they should be put on the bed. TV does not have enough stations to see anything. blanket on bed looked really old and grungy!!!! sorry but that is the way it is.
Business response:
Thank you for your choosing to stay at our hotel. We are pleased to know you had a pleasant visit and that our location close to various attractions of the city was convenient for your needs. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our Housekeeping team to see where we went wrong so any necessary improvements to our processes can be made. We hope you will consider giving us a second chance the next time you are... read more
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 4.3 star rating with 621 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.