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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property was nice and clean. Room was very roomy and clean. Enjoyed my stay there.
Business response:
Thank you for letting us know your stay at Extended Stay America was exceptional, and you liked our well-maintained property. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
I liked the location, that was a key factor, however the condition of the property could use an update..plumbing- the toilet needed some repair, the carpet had pet odor, the AC unit right outside our room in the hallway was very, very loud and not really effective.
Business response:
Micheal, thank you for being our guest at Extended Stay America. We are glad to know you enjoyed our ideal location and that you had a pleasant time with us. However, we are sorry we missed meeting some of your expectations. We appreciate your feedback and have shared it with the appropriate team. Thanks again, and we hope to welcome you back in the future. Sincerely, Hotel Management
Lots of noise... couldn't get any sleep .. people upstairs jumping around
My 2 day stay was great! Very spacious, found this a great deal on Hotels.com. Loved the kitchen with the full size refrigerator and 4 burner stove top. Queen size bed was a very comfortable replacement from the bunk in my semi.
Business response:
Paul, thank you for the wonderful feedback of Extended Stay America. We are delighted to know you were impressed with the size of your room along with the fully-equipped kitchen and that you had a great stay. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
At first glance our room appeared to be clean. Once we got in and started unpacking we noticed there was dog hair all over the floor. There was toothpaste dried up in the sink and there was also dog hair on the sheets. I called the front desk several times and also went up there but was unable to reach anyone (this was around 9:30 pm). When checking out the next day I alerted the woman who was working the front desk of everything and she did not seem concerned at all and said that I should have called. I told her I did sever... read more
Business response:
Kristie, thank you for choosing to stay with us and for writing a review. It was disheartening to read about the service and cleanliness issues you encountered during your visit, and that we didn't promptly respond to correct it. On behalf of our housekeeping team, please accept our sincerest apologies for what transpired. We are working with the team to fine-tune the cleaning and inspection procedures so that we can prevent this from happening again. We will also share your comments with the front desk team so that we can b... read more
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 3.2 star rating with 1,109 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.