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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The worst hotel I have ever stayed. CLOSE IT😡 The place is filthy, the bed is very uncomfortable hard as a rock and make too much noise. The sofa bed has a blood stains all over it and it didn’t come with sheets we have to go to the front desk and get it. Filthy chair on the dining area. They give you two keys one of them is not working. The toilet bowl has a disgusting stain inside. Water slow in the shower. No shampoo, just one bar of soap. The worst part is that the website tells you there is a “grab and go breakfast” no... read more
Business response:
Shirley, thank you for your feedback. We apologize you could not take advantage of our grab-and-go breakfast offerings. We are reviewing this situation with our staff to ensure these items are always well-stocked. We are also sorry for the service, housekeeping, and maintenance issues you encountered and regret the inconveniences these caused. We have relayed your concerns to the appropriate teams, and we will be working diligently to identify and fix the problems. We understand your frustration and regret the inconvenience ... read more
Served its purpose , was really quiet, Price was reasonable
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and found us to be a good value. Thank you again for your feedback, and wehope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Big room. The cleaning could be better. Needs a pool too.
Business response:
Thank you for taking the time to share your feedback. We regret the cleanliness issues you faced. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Your comments have also been shared with the entire team to ensure we meet the high standards you expect from our brand every single stay. On a positive note, we are happy you liked your spacious room. Thank you again for being our guest, and we hope you will give us an opportunity to make this up to you on a future visit. Sincerely, H... read more
The staff were nice but the cleaniness of the uniforms should have been a lot better. I had to ask for the cookware in which all the pieces were not available. There were no utensils available at all. The toilet had instructions but were worn off so i could not see them. The toilet was clogged for the first night . And the elevator was also out of order and i had a partial disable guest with me
Business response:
Thank you for the feedback. We apologize for the disappointment you had with the elevator and toilet. We regret the inconvenience it caused and have shared your concerns with the appropriate team to fix it immediately. We are also sorry for the shortage of in-room amenities in your suite. We are reviewing this situation with our staff to ensure these items are always well-stocked. Thank you again, and we hope to have the chance to redeem ourselves in the future. Sincerely, Hotel Management
First I picked this place becuase it was a good online, pet friendly and free breakfast. All the things that I look for in a hotel. This fulfilled all those things but in the wrong ways. The free "breakfast" is oatmeal, coffee, tea, packaged muffins, and stale granola bars. No fruit no juices nothing healthy or slightly filling thank goodness for the cracker barrel next door so we could get food. The place was cheap becuase they didnt give you anything! Most extended stays give you plates cups coffee maker ect but none of th... read more
Business response:
Thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of feedback we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. Thank you again, and we hope you will reconsider and give us the chance to make it up to you in the future. Sincerely, Hotel Management
The room was decent but the elevator broke one day in and still wasnt fixed when we left. Only one cleaning per week which was odd. Pretty much self service. You want towels come get them. You need toilet paper come get it. Staff were friendly.
Business response:
Thank you for staying with us at Extended Stay America. We are glad you loved our friendly staff and had a great stay. However, we are sorry for the maintenance issue you encountered and regret the disappointment you had with our housekeeping policy. Thank you very much! Please come and see us the next time you are in the area. Sincerely, Hotel Management
Horrible This was horrible. The room was filthy and they wouldn’t give me my money back. I pulled down the sheets to find hairs in the bed, shower was dirty with a huge gaping hole in the wall. Service was Horrible!
Business response:
Thank you for the review of your stay. We apologize for the service and cleanliness issues you encountered in your room. Our promise to our guest includes a commitment to providing a clean, fresh environment, so we regret the inconvenience you had while here. Your concerns will be shared with the appropriate individuals in our organization so that this does not repeat. Thank you again, and we hope to have the chance to serve you better in the future. Sincerely, Hotel Management
Breakfast was a joke. Workers not friendly. Rooms were big though. No ice.
Business response:
Thank you for staying at our hotel. Although you liked our spacious rooms, we are sorry for the service issue you experienced. Your comments will be shared with the appropriate individuals to ensure a better experience going forward. As we have full-size refrigerators in all our rooms, which includes ice trays for your convenience, we do not have an ice machine on our property. Also, we regret our breakfast offerings were not appealing to you. Thank you again, and we hope to have the chance to serve you better in the future.... read more
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 3.2 star rating with 1,109 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.