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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended Stsy A rather drab place. Door below the sink was coming off, the outside door had a terrible squeak, it's not far off from being much better, but also not far off from going into the dumpster
Business response:
Stephen, thank you for sharing your candid feedback. We apologize for the maintenance issues you encountered while being here. We will discuss your comments with the respective team to take corrective actions immediately. We regret the inconvenience caused and hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Original reservation had been given away. Our original reservation was given away. As a mom traveling alone with 4 kids this was a horrible situation. The saving grace in this situation was the staff at both hotels. They were amazing- going above and beyond to help find us an available room. I can't say enough about how wonderful the staff were both when we checked in (both hotels) and the staff during our stay. The room itself needed renovations but was well cleaned. Unfortunately neither Expedia nor Extended Stay offered u... read more
Business response:
Amanda, we're sorry we missed meeting some of your expectations and that you had an inconvenienced due to reservation error. However, we're happy to know our team resolved it to your satisfaction. We apologize once again and hope you will visit us soon. Sincerely, General Manager
Good Stay Overall stay was good, when I first walked in the room it smelled like someone had smoked earlier. Room was NON SMOKING. The staff was very friendly and helpful. Everything else in the room was fine. I would stay again.
Business response:
Upkar, it was a pleasure to have you as our guest at Extended Stay America - Newport News - I-64 - Jefferson Avenue. We are glad to read you had a pleasant experience and that our associates left you with a good impression. We also appreciate you bringing the odor issue to our attention as we have strict policies where we prohibit smoking in some areas. We value your feedback and hope to have the honor of hosting you again soon. Sincerely, General Manager
It was not so good had roaches in the room bath tub was squeaky and dirty toilet was dirty I wouldn't recommend this to anyone
Business response:
Thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable room that you deserved. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Although we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue you mentioned. We hope you will give us another opportuni... read more
2 star stay, make improvements to be 2.5 star. I've stayed at better Extended Stay America's before. The carpet in our room was in desperate need of replacing which affected the overall stay. Stains and black gunk ground into the carpet all over. I also don't think the rooms are cleaned very thoroughly between guest stays. When we moved our chair over a little there were sunflower seeds everywhere. Check-in could have been more pleasant as the gentleman who checked us in was pretty gruff. I asked if our room could be near ou... read more
Business response:
We cannot apologize enough for the poor service you received during your stay. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we don't repeat what you experienced. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
Great stay In town for wedding. Family-friendly with lots to do. Contemporary, visually appealing lobby and breakfast area. Breakfast was great. Rooms were nice, clean, large.
Business response:
Thank you for choosing Extended Stay America - Newport News - I-64 - Jefferson Avenue while here for a wedding. We are delighted to know you thoroughly enjoyed your time with us and that our breakfast offerings and your well-appointed room made it even more memorable. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Not the best! The room is livable but definitely not the best place I have ever stayed. There are some very weird smells, bad lighting and very slow basic wi-fi. Way overdo for a renovation!!!
Business response:
Thank you for your honest evaluation. It is obvious from your comments that we didn't live up to your expectations. Please accept our apology for the inconvenience you encountered while here. We will work diligently to make sure we are more consistent in our service delivery. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, General Manager
Overall stay was ok, I wish they had bigger tv's in the room, the staff was excellent. Detail about local and long distance call should be explained in more detail.
Business response:
Thank you so much for posting a review of our property. Please accept our apologies that the charges related to long distance phone calls were not explained at check in. Still, we are glad to know that we were able to provide you with great customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Stay NICE.. Breakfast NO It was clean, staff friendly. The only thing is that a breakfast included a pack of oatmeal...Wow! How impersonal. We went out and bought breakfast to cook instead.
Business response:
Thank you for taking the time to share your experience. It is great to see you you enjoyed the cleanliness of your room and the friendliness of our staff, but please accept our apologies that our grab-and-go breakfast did not meet your expectations. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 4.3 star rating with 622 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.