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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Queen beds were not regular queen beds. They were smaller. Hotel did not have enough pillows Mold in shower
Business response:
Carrie, thank you for taking the time to write a review regarding your recent stay with us. On behalf of our entire team, please accept our sincere apologies for the issues you had with the comfort of your bedding. We value our guests and their recommendations and we will share your comments with our leadership team. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. Thank you again for sharing... read more
It is noisy....couldnt sleep. AC is noisy. Bathroom fan is worse
Business response:
We appreciate your evaluation of your stay at our hotel. A restful nights’ sleep is a must, and we regret knowing you were not able to sleep appropriately due to the noise issue. Your feedback for the HVAC unit and the exhaust fan in your room has been shared with the maintenance team for review and action. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
As soon as we pulled in the parking lot there was a police presence due to an elderly lady whom was staying there was in a wheelchair in the middle of the street. Signed an agreement for no smoking and after my family and I returned from dinner there was a strong odor of marijuana in the hallway. Honestly we did not feel safe the entire night we were there. The room was old and filthy. This was our only option in the area and was terribly dissappointed.
Business response:
We were disheartened to read the instances you described. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate measures in an effort to handle such shortcomings more diligently. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Online says there is a seasonal pool but when we arrived, with 4 kids it was filled in with cement. Room was also dirty and very rundown
Business response:
Thank you for your feedback. It is disheartening to read we didn’t live up to your expectations. The cleanliness oversights you pointed out has been shared with the housekeeping team and will be taken care of. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Spacious room is convenient and reasonably priced.
Business response:
Thank you for being our guest. We're glad to know you liked your well-appointed room and that you were pleased with our affordable rates. However, we're sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience this caused and hope you will return for the perfect stay you deserve. Sincerely, Hotel Management
Just ok... The facility was basically clean, there was plumbing/electrical construction going on, but no problem there. The property is definitely in need of a refresh - VERY dated. The water pressure was mediocre, there was old gum or tar stuck in the carpet, one light didn’t work, one had a bulb not attached properly, the television was analog - no HD, no channel guide, no cable stations, nothing to explain the channel listings, and the phone would not work (the desk made a note of that immediately). It was disappointing t... read more
It was close to everything. I really want a refund.
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 3.2 star rating with 1,109 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.