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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We normally stay at the oyster point location but switched it up this stay. The shower wasn't clean and the a/c unit cover was broken off. The room layout was nicer than oyster point.
Business response:
Thank you for sharing your experience. It is good to know you enjoyed your stay, but please accept our apologies on the cleanliness issues in the bathroom, which has been addressed with our staff. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Affordable & Great Location We were fortunate to book a 2-night stay during our college's homecoming activities. Located across from Patrick Henry Mall and many other amenities, the location was perfect for us. The room was spacious, clean and quiet. The staffing team was exceptionally friendly, helpful and professional at check-in and check-out. Definitely recommended for others!
Business response:
It is so rewarding to read that you had a great stay at our hotel. I am proud of our team for providing you with excellent customer service and suitable accommodation. Also your comments about our convenient location and how you would recommend us is much appreciated. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Not bad if you're just sleeping It's annoying that you have to ask for any utensils needed, including coffee pot and plates. Also Annoying that you get little attitude for asking for it. Not to mention the glass coffee pot was chipped on the spout and they were out of almost every item. Had to ask for towels and bring back used ones. For the price we paid, I expected more upgrades or at least the free breakfast that was included. Place smelled of smoke, but claims to be smoke free. Also charge you $100 reparations fee before... read more
Everything was fine.
Business response:
Thank you for sharing your experience. I am pleased to see that you had a pleasant stay without any issue. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Don't waste your money ! So when I first get there they ask for my id. Cool there suppose to, guess the girl doesn't know math because she asked for another Id showing I was over 21. Then I already had paid for the room the required an additional $100 as a "deposit". We get in the room bring groceries up no cookware in room have to get from down stairs. They only had pots and gave the rest of the cookware to us on a plastics been. Bathroom tub had hair and stains in it. Bed was suppose to be queen seemed as if it was a full.... read more
Quick stay Room nice but breakfast was very limited
Business response:
We would like to thank you for taking the time to write a review. I'm pleased to see you found your room to your liking, but disappointed that our grab-and-go breakfast did not meet your standards. Still, it is pleasing to know you had a great experience with us.
Pay A Little More The room has nothing in it no coffee maker 1 bar of soap they act like your in jail you have to request everything. I will never stay at another one of these named this. 2 out of 5 Staff was great and room was clean that's about all the good I have to say.
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 4.3 star rating with 653 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.