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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fabulous customer service at the front desk. Was able to check in early and upgrade my room.
Business response:
Thank you for the 5-star review of Extended Stay America. We are happy to know you were awed by our spectacular hospitality and enjoyed the convenience of our location. Everyone from our front desk team has appreciated you for highlighting their efforts. On behalf of everyone at Extended Stay America, we invite you to for another visit. Sincerely, Hotel Management
It was a decent stay it was just no very clean. Looked like already used sheets and blankets, the pullout sofa had cereal on it and yellow sheets bathtub had mold around it. I did like the setup of the room though
Business response:
Toni, thank you for your evaluation of our hotel. Although had a pleasant stay, we apologize for the inconvenience caused due to the cleanliness issues in your room. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
When I checked in I wasn’t told that I needed to request a coffee maker. Also, my booking was for 3 people. They gave me a room with one queen and a sleeper sofa. There were no linens for the sofa bed so I had to go down to the desk and get them myself. They had no extra pillows - it’s a good thing we had some in the car for traveling. The swimming pool is filled with concrete, the noise level is intolerable and the bed is so hard and uncomfortable. If I could get my money back I would
Business response:
Please accept our sincere apologies for the noise issue you encountered and regret the inconvenience caused by our bedding. Our front desk is available to resolve issues, and we are sorry we were not aware of these problems as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest. Sincerely, Hotel Management
Nice and quiet hotel close to food/shopping and the airport.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you had a peaceful stay with us and liked our ideal location. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
My room was dirty, dead roaches, food in the sink, was terrible... The night manager did her best to rectify problems, and gave us another room, but I will never stay there again.
Business response:
Thank you for returning back to us. A clean and comfortable stay is any guests’ initial expectations, and we apologize for not meeting it. We are working hard to deliver a clean room that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
The couch had a fold out bed. That was neat! It was a spacious room. Very little offered for breakfast. The ceiling in the hallway by the lobby was gutted all the way down the hall. Sand was in the bathroom when we got there. Unsure if I saw mold above the shower or not.
Business response:
Thank you for providing your feedback. We are glad you liked the spaciousness of your room and that you had a good night's sleep in your bed. Your feedback regarding the housekeeping issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. We hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
A very disappointing stay I felt lucky when I found this room on hotels.com. But ended up it was too good to be true. My booked a deluxe room with two queen beds and a sofa bed, with 32 flat screen TV having premium channels. The checkin time on confirmation was 3pm-midnight. We got there at 10:30pm. The staff told us that they didn’t have the deluxe room that I booked. Instead they gave us two rooms to accommodate our stay. (Sounds ok even though we weren’t willing to split our family but no other choice.) When we got into ... read more
Business response:
It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 3.2 star rating with 1,109 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.