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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property needs to be updated from top to bottom. Bath tub rusty, sink falling apart. Smells moldy in the bldg.
Business response:
Thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback about the condition of our property and it’s overall cleanliness will help us improve our future guest experiences moving forward. Please consider allowing us to make your next visit a better one. Sincerely, Hotel Management
This is absolute the nastiest, run down property I've ever had the displeasure of staying at. The hotel is under renovations due to a water leak. The property reeks of mildew and wetness! The room are large, with very old furnishings. The cabinets are sticky and peeling in the kitchen and bathroom. The air conditioning was mildly cool at best. The television was small (25") and lacked more than 6 channels. The bath tub was scary. When you stand at either end of the bathtub, it rocked and creaked like a seesaw. I thought that... read more
Business response:
Gwendolyn, thank you for your review. We're disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider giving us another opportunity the next time your travels bring you this way.... read more
We stayed here overnight while traveling to our next destination. The room was dirty, the downstairs hallway had water damage, and the pull out mattress was covered in stains and DISGUSTING. I would not recommend staying here!
Business response:
Thank you for choosing our hotel for an overnight stay. We apologize for the cleanliness and maintenance issues you encountered while you were here. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Please be assured that we have discussed your feedback with the respective teams for review and action. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management
The hotel was very dirty, there was no top sheet on the bed all you had to sleep with was a scratchy brown blanket. The pull out bed had trash in it left from prior guests. The shower felt like it was gonna fall through the floor when you stood in it. Also it was not clean as it still had facial hair stuck to the tiles. The breakfast was a joke, granola bars & muffins. The pillows were terrible and when we asked for extra bedding they said they had none cause they were maxed out. They were under construction so there holes i... read more
Business response:
It was disappointing to read your comments concerning your visit to our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we failed in this attempt. We can assure you that what you encountered is not acceptable by our standards, and we will be taking proper action to ensure a more pleasing experience for every guest entering our doors. Thank you again for your constructive feedback, as this helps us to improve the experience for future guests. We hope you will consider giving us a ... read more
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 3.2 star rating with 1,109 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.