Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue

Business response:

Christopher, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although we make every effort to be perfect, sometimes we fall short. We are sorry and regret the inconvenience due to the lack of in-room amenities. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management 

Business response:

Martice, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. Our team is so pleased to learn you enjoyed your stay, found your suite comfortable and our staff friendly and professional. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Magaly, thank you for being our guest at Extended Stay America. We are glad to know you were impressed with our front desk associate and had a pleasant time with us. However, we are sorry for the issue you encountered. We appreciate your feedback and look forward to seeing you back soon. Sincerely, Hotel Management 

Business response:

It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your weekend stay with us. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We appreciate you for taking the time to share your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for a perfect stay. Your business is appreciated, and we hope you will come back to Extended Stay America again soon. Sincerely, Hotel Management 

Business response:

Please accept our apologies for the cleanliness issue you experienced at our hotel. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with the housekeeping and front desk team in an effort to improve our service moving forward so that our future guests never encounter a similar issue. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Manageme... read more