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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Floors were extremely dirty. Walls and trim were in need of painting. The second floor wreaked of weed and the bugs in the cabinet were not to my liking. Not recommended.
Business response:
Dear Dwight, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Si... read more
Oh my goodness, left after 2 min. Dont stay here you will regret it.
Business response:
DearDaniel,We sincerely apologize for yournegativeexperience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Our front desk is always here to help you. Please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
It was just simply filthy. In desperate need of renovations. Roaches are everywhere. Incredibly gross. I would sleep in my car before I ever stay here again!
Convenience to everything but couldn't deal with roaches
Business response:
Dear Angela, We sincerely apologize for any disruptions during your recent visit. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hotel Management
It was the worst hotel experience I’ve ever had. The first room looks like someone was still living in it and would pop out at any minute. Bugs in the bed, on the pillows, roaches in the bathroom, bottles in the sink and a hat on the table. The second too had less dead roaches but visible, dirty bathroom, kitchen and sink. I had to move the chair j front of the door to feel comfortable trying to gal asleep. You should refund every cent of my payment and refer me to the corporate office. Terrible place, should be condemned
Business response:
Dear Calvin, Thank you for taking the time to write a review of yourstay. Your feedback will assist us in our efforts to improve our service and guest experience continually. We hope to provide you with a betterstayin the future.Sincerely,Hotel Management
Zoo
Business response:
Dear Curtis, Thank you for sharing your comments. We never want to disappoint our guests, so we apologize for any concerns during your stay. Thank you for choosing us, and we hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 3.2 star rating with 1,107 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.