This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the stay was comfortable your help very nice and helpful
Am still here Has the feel of an apartment. I am here for 88 days so I appreciate the feel of being in an apartment. Is an older place, but my socks stay clean when I walk across the carpet. Doesn't smell bad either. The staff is wonderful, too.
Never stayed just was charged
Bathtub wouldn’t drain, roach in bathroom, bedbugs in bed. We did not stay the night and found another hotel nearby. Staff was nice and tried to be as accommodating as possible.
Rooms were poorly maintained. Lots of broken furniture. Kitchenettes weee sparse and had no plates, silverware, pots/pans, or other utensils. Had planned on staying for 11 days but o oh stayed one night. Did not feel safe. Lots of noise from other guests in the middle of the night.
Business response:
Dear Jason, Thank you for your feedback. We’re sorry your stay didn’t meet expectations and appreciate you bringing these concerns to our attention. Please know that to maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. Your comments will be shared with the team so we can continue to improve our services. We hope you’ll consider giving us another chance in the future to provide a more welcoming and reliable visit. Sincerely, Hotel Management
Pool is cemented over (advertised as having a pool), non-existent continental breakfast (advertised as serving breakfast), distinct odor throughout the building, bathroom faucet was backwards (not the end of the world but communicates about the level of attention given upon installation), and pull out couch had crumbs on the mattress when we unfolded it (other than this, room was adequately clean). Hallway fire alarm was chirping (like the home ones do when needing new battery). Told clerk (didn’t catch his name but long blo... read more
Business response:
Dear James, Thank you for your comprehensive feedback regarding your recent stay. We acknowledge that there are areas for improvement, particularly in relation to the amenities, room setup, and the prolonged alarm disruption you experienced. Your insights are invaluable, and we will ensure they are communicated to our team to enhance the overall guest experience. We sincerely apologize for the inconvenience these issues have caused. We look forward to the opportunity to welcome you back for a more seamless and comfortable vi... read more
Not a good experience what so ever. I left the hotel crying.
Business response:
Dear Veronica, Thank you for taking the time to share your experience. We’re truly sorry that your visit left you feeling upset and disappointed. Your feedback will be shared with our team to help us better support our guests moving forward. Thank you for bringing this to our attention. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 3.2 star rating with 1,107 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.