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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was nice but I guess because of theft there's not much in it including trash cans. You have to get the coffee maker from the front desk. Front desk folks were nice. Hallways looked firty and tradh can in hallway to catch leaking water from ceiling. Elevator was having "problems"...seriously not safe...overpriced!
Business response:
Thank you for being our guest. We're glad you liked your room, but we're sorry for your disappointment with the in-suite amenities and for the cleanliness issues you encountered in your room. Please know the items such as kitchenware and toiletries are kept at the front desk and are always available at the front desk. We have also shared your feedback with our housekeeping team to be more diligent with their efforts moving forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hot... read more
Business response:
All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Business response:
Heather, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Business response:
Thank you for letting us know your visit at Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Wonderful people, treated me very good. Highly recommend.
Business response:
Devon, thank you for posting your kind review of Extended Stay America. It was a pleasure to read about the excellent service you received from our staff and that you had a restful visit. Our goal is to deliver great hospitality, and our staff enjoys hearing such wonderful feedback from our guests. Thank you for recommending us to future guests. We look forward to hosting you again soon. Sincerely, Hotel Management
It was good when i hot there but they didnt stay on top of the towels an cleaning.
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Too Picky? Service was friendly and accommodating. Room was roomy and comfortable. Not as clean as I would have liked. Refrigerator had splash marks all down the side and it ran very loudly like it needs repaired. There was sticky soda all over the top of the night stand. The halls needed vacuuming. Had to sign out any items for the kitchenette. Room had a weird smell. Convenient location. I don’t think I would stay again.
Business response:
Jennifer, thank you for sharing your experience at our hotel. We are disappointed reading your visit to our hotel wasn’t an exceptional one. Please accept our sincere apologies for the cleanliness issue, and your feedback is discussed with our housekeeping team to ensure they provide better services going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 3.2 star rating with 1,109 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.