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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The pace has a roach issue and had at some point a bed bug issue. They won't provide towels unless you pay, well extra. The rooms were semi clean, found old bread on the floor. Was told they only clean rooms but every 14 days, how sway. But anyway my family and i made due being the fact that either the hotel or expedia would not allow change or refund...is what it is, was not there for the hotel.
Business response:
Dear Natasha, Thank you for sharing your feedback. We’re truly sorry that your stay was impacted by cleanliness concerns and pest-related issues. This falls far below the standard we aim to maintain, and your experience is not something we take lightly. We’ve shared your comments with our housekeeping and maintenance teams to address these concerns through detailed inspections and enhanced cleaning procedures. Our commitment is to provide a safe and comfortable environment for every guest, and we appreciate you bringing this... read more
Full of flies it smelled clientele not good
Business response:
Dear Charles, We are dedicated to providing our guests with a clean and welcoming environment. However, we sincerely apologize for falling short of these expectations and for any inconvenience this may have caused. Maintaining a high standard of cleanliness is of utmost importance to us, and we are committed to ensuring that our team pays greater attention to this aspect moving forward. We hope you will give us another try so we can provide you with a more positive experience. Sincerely, Hotel Management
The property wasn’t bad but in side the hotel was filthy the rugs hadn’t been cleaned you had to pay for clean towels no one came to clean the rooms the bath tub creaky when you got in the shower I thought it was going to go down into the room beneath me
Business response:
Dear Kedrin, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Please revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
Absolutely nothing like the pictures. Rooms have only beds, and nightstands. No couch, no desk, no chairs. The existing furniture is broken, faces of drawers hanging off. Everything had at least one cigarette burn including all countertops, furniture, blankets, and the fridge. The place has a smell to it, typical of a bulding heavily smoked in. The front desk was rude, didnt even greet us for 10mins despite being right behind the wall behind the front desk.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely regret that your stay did not meet expectations and that the condition of the room and furnishings fell short of your expectations. Cleanliness, comfort, and service are essential, and your feedback helps us identify areas where improvements are needed. Please be aware that your comments will be shared with our team, allowing us to take corrective measures to prevent similar issues from occurring in the future. Sincerely, Hotel Management
A majority of the outlets throughout the room did not work, there was a roach in the bathroom, the pull out mattress had springs popping out of it and was extremely dirty, the television didn’t work, there was something sticky all over the bathroom floor around the commode, the room had been doused in some sort of cleaning scent that was too strong to handle when first entering. The front desk lady was nice but the actual room was horrendous.
Business response:
Dear Guest, Thank you for sharing your feedback. We're truly sorry your stay did not meet expectations. While we're glad our front desk staff made a positive impression, the condition of your room falls far short of the experience we aim to provide. We appreciate you bringing these concerns to our attention, and we’re addressing them with our team to ensure improvements are made. We hope you'll consider giving us another opportunity to provide a much better stay in the future. Sincerely, Hotel Management
The room smells bathroom toilet don’t flush
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. We follow rigorous standards regarding cleanliness and upkeep, and we deeply regret that we did not meet your expectations in this regard. Please know that your concerns have been shared with our housekeeping and maintenance teams to uphold our standards and prevent future occurrences. We hope to have the opportunity to regain your trust and provide you with a more pleasant experience in the future. Sincerely,Hote... read more
Checked in and back out within an hour.
Business response:
Dear Guest, Thank you for sharing your review. We sincerely apologize for any inconvenience you experienced. Our front desk team is always here to help you. Please know that if we had been made aware, we would have done everything possible to resolve any issues immediately to help make the most of your stay. We hope you will stay with us again the next time you are in the city.Sincerely,Hotel Management
We left without staying at the property.
Business response:
Dear Raquel, Thank you for providing your feedback. We apologize for not meeting your expectations. We would appreciate the opportunity to serve you again on your next visit, allowing us to demonstrate our commitment to improvement and provide you with a satisfactory stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 3.2 star rating with 1,107 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.