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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was hands down the most disgusting place I have ever stayed in. So disgusting I contemplated just sleeping in my car. Where to start? The smell upon entering the room was stifling. It smelled like funk and bleach. Which is ironic that it smelled like bleach considering the room was filthy. There were roaches - which led me to strip the bed to ensure there were no bed bugs, fortunately, I didn't see any of those. The walls had odd smears of who knows what on them. There was not a SINGLE trash can in the entire room. We s... read more
Business response:
Thank you for choosing us. We truly care about delivering well-appointed rooms to all of our guests and thus apologize for all of the issues you encountered when staying here. Your feedback has been shared with the housekeeping department, and we are working hard to deliver a better experience that you should always expect from us. We hope you will re-evaluate us on your next visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
No ice machine. Soda Machine was 2.25/drink. There was a hole in the corridor ceiling that was dripping water into a trash bucket. Staff was nice, just a old building.
Business response:
Thank you for being our guest. Although you liked our courteous associates, we are sorry we missed meeting your expectations. Also, we have alerted our maintenance team about the dripping water, and they are fixing it immediately. Kindly note, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Manageme... read more
I liked the way the outside of the building looked. I hated how outdated the rooms looked, and how the rooms looked way better online.
Business response:
Thank you for being our guest. We are sorry our room was not to your expectations and for the unpleasant stay you had with us. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The hotel is very old and could use some renovation. My room was very spacious, however there were roaches. Probably would not stay here again.
Business response:
Ariel, thank you for being our guest. We are sorry our property was not to your expectations and for the insects you encountered. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Also, we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the fut... read more
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 3.2 star rating with 1,109 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.