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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is outdated, hallways were dirty furniture was out dated and worn. No cookware or kitchen settings. It snowed and no one cleared the walkway and parking lot.
Business response:
Dear Wilson, Thank you for providing your valuable feedback. Please accept our apologies for any inconvenience you faced with the upkeep and maintenance of our property. Thank you for bringing your observations to our attention. Your input is invaluable to us as it helps us in our continued efforts for enhancements. We hope you will consider giving us a future opportunity to welcome you back and show you the flawless visit you deserve.Sincerely,Hotel Management
We Left this Hotel as soon as we got to our room very dirty bug in shower big red stain on the disgusting Carpet s a women was screaming in another room we left and found somewhere safe and clean to stay. Hotel did refund us on there but Expedia has to approve it I’ve contacted Expedia a few times not getting much of a response other than they have to wait for a Email from hotel I feel we should absolutely be refunded
Business response:
Dear Cheryl, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
This property was advertised as a home away from home. Extended stay. I booked 2 deluxe rooms, 1 room had 2 beds and a stand with a little tv. No furniture to accommodate 6 guest. No dishes, pots or pans ,no utensils 2 towels and 2 wash clothes in both rooms. If you wanted and dishes or towels you had to buy them from the front desk. They didnt advertise that each room has a securty deposit on top of the price of the room. I rented 2 rooms for my family to be together for thanksgiving and to celebrate our Christmas as my gir... read more
Business response:
Dear Sharon, Thank you for your valuable feedback. We genuinely appreciate your information and are always interested in hearing from our valued guests. Please accept our sincere apologies for your stay not being exceptional, as customer care is among our highest priorities, and everything we do is in the best interest of our guests and associates. We appreciate you bringing this to our attention, as we will be ensuring that our service levels increase to provide the care and hospitality you deserve. We would welcome the opp... read more
If you're looking for a roach motel, you've found it! Be sure pack a hazmat suit too! This place was disgusting! I assumed the spots on the carpet was dirt until they started moving. There were ROACHES everywhere! I complained to the front desk and asked to be moved, the associate said 'Oh, you one of them?" Then stated that all of the rooms were like that and they were working to get rid of the roaches. I rolled the dingy towels and placed them behind the doors and around the windows only to have the roaches to resurface. T... read more
Business response:
Dear Shameka, We sincerely apologize for the distressing experience you had during your recent stay. We acknowledge the importance of a clean and comfortable environment and regret any inconvenience caused by falling short of this expectation. Our team is immediately addressing the issue and implementing thorough inspections and necessary treatments. Additionally, we are reviewing our housekeeping procedures to ensure that our rooms meet the highest standards of cleanliness. Your feedback is invaluable, and we invite you to ... read more
It smelled weird and there were roaches
Business response:
Dear Guest, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced in your room. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention.We hope you give us another chance to show you the outstanding stay you deserve and that we are known for pr... read more
I was only in the room 5 minutes and it was filthy and i got 2 remotes both wasn't working so i had to leave the room because i couldn't use the tv
Business response:
Dear Darryl,Thank you for your feedback. We sincerely apologize for the remote issues and the condition of your room. Cleanliness and functionality are our top priorities, and we regret that we did not meet those expectations during your stay. Your comments will be shared with our team to address these concerns and improve our services. We appreciate your understanding and hope you might consider giving us another chance to provide a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 3.2 star rating with 1,107 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.