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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Samantha, thank you for choosing Extended Stay America and for the wonderful rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Furniture was falling apart. No room service because of pet.
Business response:
Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. Being an Extended stay property, our services are designed for long-term guests to respect their privacy and to offer minimal intrusion to their home like stay. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The stay for the two nights were great and Alexis front desk agent was very helpful with my accommodations.🤗
Business response:
Andrea, thank you for staying at Extended Stay America. We are thrilled you had a great time with us and that you were impressed with the excellent service provided by Alexis. It was a pleasure having you as our guest, and we look forward to seeing you soon. Sincerely, Hotel Management
Business response:
Lee, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Reception area was nice, person who greeted me pleasant and "checked all the boxes". Room furniture was quality of heavily used fraternity house. All cheap melamine and kitchen cabinet doors and drawers in disrepair, not all of the lights worked. Bed was fairly comfortable and sheets and pillow cases and towels all appeared clean and fresh. Discounted price, discounted facility. But much less expensive the others.
Business response:
We appreciate your stay and that you took the time to leave feedback. It was great to read about the enjoyable aspects of your visit, and we apologize for the difficulties you experienced. We have discussed your review with our team to make necessary corrections. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Check in was fast and painless. The woman at the front desk was very nice. The room was clean. Excellent room for the price.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
the website listed a pool.there was not one. my sons were disappointed.
Business response:
Thanks for taking the time to share your review online. We are sorry for the inconvenience caused to you and your sons. Please know we will verify the information on our website is current and accurate so our guests are aware of our offerings. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 3.2 star rating with 1,109 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.